# Ocado Smart Platform at Ocado Andover Customer Fulfilment Centre: deployment

Canonical ID: `879be091-6208-41f1-a009-f22a0320b4e3`

[Ocado](/companies/ocado-group.md)'s [Andover](/locations/andover-massachusetts.md) customer fulfilment centre (CFC 3) opened in late 2016 (The Grocer says November, Ocado says December). A fire that began on 5 February 2019 destroyed the site, sized at 240,000 sq ft by The Grocer and 225,000 sq ft by Ocado; Ocado attributed it to an electrical fault in a first-generation battery charging unit that ignited a bot's plastic lid. Ocado rebuilt on the same site: a 217,000 sq ft CFC on the latest [Ocado Smart Platform](/models/ocado-smart-platform.md), scheduled for autumn 2021 with capacity for up to 59,000 deliveries a week. Ocado's history page records the Andover CFC reopening in 2021.

## Key facts

- **Country:** [United Kingdom](/locations/united-kingdom-3.md)
- **Sector:** Grocery e-commerce fulfilment
- **Operator:** [Ocado](/companies/ocado-group.md) (for Ocado Retail)
- **Capacity:** Up to 59,000 deliveries per week at peak (rebuilt site) (company-stated)
- **Site size:** 217,000 sq ft (rebuilt); original 225,000 sq ft per [Ocado](/companies/ocado-group.md), 240,000 sq ft per The Grocer
- **History:** Opened 2016; destroyed by fire February 2019; reopened 2021

**Trust tier:** Catalog entry · 4 sources · not yet field-verified

_Last updated: 2026-10-31_

- **Slug:** ocado-osp-andover-cfc-uk
- **Status:** operational
- **Model:** [Ocado Smart Platform](/models/ocado-smart-platform.md) (id: `fa37baec-4f69-477a-a794-813f797314f8`)
- **Category:** [Warehouse & Logistics Robotics](/amr)
- **Company:** [Ocado Group](/companies/ocado-group.md) (id: `b277f606-b499-4f8f-81e5-890c58814eef`)
- **Location:** [Ocado Andover Customer Fulfilment Centre](/locations/united-kingdom/ocado-andover-cfc-uk.md) (id: `d8a4261e-454e-436d-b985-2fe285ee40a6`)
- **First seen:** 2016-01-01T00:00:00.000Z

## Verification log (0, append-only)

_No verifications recorded._

## Sources (4)

1. **Ocado confirms plan to rebuild Andover warehouse at same site** · https://thegrocer.co.uk/ocado-confirms-plan-to-rebuild-andover-warehouse-at-same-site/591433.article · 2019-03-19
2. **Ocado fire caused by battery charger fault** · https://www.logisticsmanager.com/ocado-fire-caused-by-battery-charger-fault · 2019-04-29
3. **Rising from the ashes and returning to the community two years on from the Andover fire** · https://www.ocadogroup.com/newsroom/news/rising-ashes-and-returning-community-two-years-andover-fire · 2021-02-02
4. **Our history** · https://www.ocadogroup.com/about-us/our-history

## Common questions

### What is the Ocado Smart Platform deployment at Ocado Andover Customer Fulfilment Centre?

[Ocado Smart Platform](/models/ocado-smart-platform.md), built by [Ocado Group](/companies/ocado-group.md), is recorded as a deployment at [Ocado Andover Customer Fulfilment Centre](/locations/ocado-andover-cfc-uk.md) on the DEPLOY registry. [Ocado Group](/companies/ocado-group.md) operates the deployment directly.

### Who operates Ocado Smart Platform at Ocado Andover Customer Fulfilment Centre?

[Ocado Group](/companies/ocado-group.md), the manufacturer of [Ocado Smart Platform](/models/ocado-smart-platform.md), operates this deployment directly. This is a maker-deploys-its-own-product arrangement rather than a customer pilot.

### When did the Ocado Smart Platform deployment at Ocado Andover Customer Fulfilment Centre go live?

The deployment is recorded as starting January 1, 2016 on the DEPLOY registry. Earlier activity may exist but is not yet sourced.

### Have there been incidents at the Ocado Smart Platform deployment at Ocado Andover Customer Fulfilment Centre?

No active incidents affecting this deployment are recorded on the DEPLOY registry. Absence of recorded incidents is not a guarantee no incident occurred; DEPLOY records only sourced incidents and suppresses retracted ones.


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