# Ocado Smart Platform at Ocado Erith Customer Fulfilment Centre: deployment

Canonical ID: `04b4471b-b24d-4dde-9f28-cc891f095d66`

[Ocado](/companies/ocado-group.md)'s Erith customer fulfilment centre in south-east [London](/locations/london.md) runs on the [Ocado Smart Platform](/models/ocado-smart-platform.md), with grid robots that move over a steel and aluminium storage grid. Ocado's history page records the first bot going live at Erith in 2017 and Morrisons orders dispatched from Erith in 2018. Reuters reported in October 2021 that more than 2,000 robots operate on a grid covering about six football pitches, in a building that cost $310 million. A collision of three bots caused a fire on 16 July 2021 affecting less than 1% of the grid.

## Key facts

- **Country:** [United Kingdom](/locations/united-kingdom-3.md)
- **Sector:** Grocery e-commerce fulfilment
- **Operator:** [Ocado](/companies/ocado-group.md) (also dispatching Morrisons orders from 2018)
- **Scale:** More than 2,000 robots (reported by Reuters, October 2021)
- **Throughput:** About 150,000 orders per week (reported by The Grocer, July 2021)

**Trust tier:** Catalog entry · 6 sources · not yet field-verified

_Last updated: 2026-10-31_

- **Slug:** ocado-osp-erith-cfc-uk
- **Status:** operational
- **Model:** [Ocado Smart Platform](/models/ocado-smart-platform.md) (id: `fa37baec-4f69-477a-a794-813f797314f8`)
- **Category:** [Warehouse & Logistics Robotics](/amr)
- **Company:** [Ocado Group](/companies/ocado-group.md) (id: `b277f606-b499-4f8f-81e5-890c58814eef`)
- **Location:** [Ocado Erith Customer Fulfilment Centre](/locations/united-kingdom/erith-united-kingdom/ocado-erith-cfc-uk.md) (id: `25afe688-ec91-487a-a498-1cb7251c8ede`)
- **First seen:** 2017-01-01T00:00:00.000Z

## Verification log (0, append-only)

_No verifications recorded._

## Sources (6)

1. **Our history** · https://www.ocadogroup.com/about-us/our-history
2. **Welcome to the automated warehouse of the future** · https://iifiir.org/en/news/welcome-to-the-automated-warehouse-of-the-future · 2018-11-22
3. **Retail robots: Ocado (Reuters)** · https://www.euronews.com/2021/10/25/retail-robots-ocado · 2021-10-25
4. **Ocado robot collision causes fire at Erith CFC** · https://www.thegrocer.co.uk/ocado/ocado-robot-collision-causes-fire-at-erith-cfc/658089.article · 2021-07-19
5. **Ocado robot crash sparks fire at Erith warehouse** · https://www.theregister.com/2021/07/19/ocado_robot_crash/ · 2021-07-19
6. **Three AMRs collide resulting in fire at Ocado Erith warehouse** · https://www.logisticsmanager.com/three-amrs-collide-resulting-in-fire-at-ocado-erith-warehouse · 2021-07-19

## Common questions

### What is the Ocado Smart Platform deployment at Ocado Erith Customer Fulfilment Centre?

[Ocado Smart Platform](/models/ocado-smart-platform.md), built by [Ocado Group](/companies/ocado-group.md), is recorded as a deployment at [Ocado Erith Customer Fulfilment Centre](/locations/ocado-erith-cfc-uk.md) on the DEPLOY registry. [Ocado Group](/companies/ocado-group.md) operates the deployment directly.

### Who operates Ocado Smart Platform at Ocado Erith Customer Fulfilment Centre?

[Ocado Group](/companies/ocado-group.md), the manufacturer of [Ocado Smart Platform](/models/ocado-smart-platform.md), operates this deployment directly. This is a maker-deploys-its-own-product arrangement rather than a customer pilot.

### When did the Ocado Smart Platform deployment at Ocado Erith Customer Fulfilment Centre go live?

The deployment is recorded as starting January 1, 2017 on the DEPLOY registry. Earlier activity may exist but is not yet sourced.

### Have there been incidents at the Ocado Smart Platform deployment at Ocado Erith Customer Fulfilment Centre?

No active incidents affecting this deployment are recorded on the DEPLOY registry. Absence of recorded incidents is not a guarantee no incident occurred; DEPLOY records only sourced incidents and suppresses retracted ones.


_API: GET /v1/robots/04b4471b-b24d-4dde-9f28-cc891f095d66 · feeds: GET /v1/feeds?deploymentId=04b4471b-b24d-4dde-9f28-cc891f095d66 · canonical URL: /deployments/ocado-osp-erith-cfc-uk_