_Incident · Collision_

# Serve delivery robot collides with mobility-scooter user in West Hollywood

Canonical ID: `881e52c7-fe27-42b1-bdfa-6b5dda316315`

- **Occurred:** 2025-09-12
- **Kind:** `collision`
- **Status (derived):** active
- **Deployment:** [Serve Gen 3 at West Hollywood](/deployments/serve-gen3-west-hollywood.md) — id `c5d2d119-c24b-4c7d-98ee-5d41823567e7`
- **Model:** [Serve Gen 3](/robots/serve-gen3.md) — id `a2afce41-277c-435b-9bb1-e4f7eff0f066`
- **Company:** [Serve Robotics](/companies/serve-robotics.md) — id `fe7b5d4c-4e52-4f57-8593-b8289761539b`

On September 12, 2025, Mark Chaney — a licensed therapist, disability advocate, and mobility-scooter user with cerebral palsy — collided with a Serve Robotics delivery robot named “Patrick” on Santa Monica Boulevard near the West Hollywood Sheriff’s Station. Chaney was not injured but stated that using crutches instead of the mobility scooter could have resulted in injury. He has called publicly for accessibility-focused action by the operator and the city.

## Sources (1)

1. **WEHOonline (Brian Holt) — Robot Roadblock: WeHo resident calls for action after sidewalk incident** · https://wehoonline.com/update-robot-roadblock-west-hollywood-resident-calls-action-sidewalk-incident/ · 2025-09-27

## Response (1)

> **Serve Robotics** · operator · 2025-09-27
> As reported by WEHOonline (Sept 27, 2025): Serve Robotics attributed the collision to malfunctioning sensors. The company emailed Mr. Chaney about establishing an “Accessibility Council” but had not followed up on that outreach as of the article’s publication.


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