_Incident · Recall_

# Stryker Mako Total Knee software correction over 'error #3' codes when switching applications

Canonical ID: `481430cf-9415-451a-b2b0-00f582214f99`

- **Occurred:** 2024-05-28
- **Kind:** `recall`
- **Status (derived):** active
- **Model:** [Mako](/models/stryker-mako.md) (id: `b3a006a0-d844-4fb4-b4d9-dd6f148c0958`)

Voluntary software correction (announced ~May 28 2024; Class 2): increased 'software error #3' codes when switching between the total-knee and total-hip applications without a shutdown/restart, risking loss/deterioration of robotic function, surgical delay, or conversion to manual. Mitigation = shutdown/restart before switching apps. Cap-flag: exact units/Z-number not captured; other Mako accessory Class-2 recalls exist (handpiece, tracking kits, saw attachment) not individually verified here.

## Sources (1)

1. **MassDevice** · https://www.massdevice.com/stryker-warns-software-error-mako-surgical-robot/

## Common questions

### What happened in Stryker Mako Total Knee software correction over 'error #3' codes when switching applications?

Voluntary software correction (announced ~May 28 2024; Class 2): increased 'software error #3' codes when switching between the total-knee and total-hip applications without a shutdown/restart, risking loss/deterioration of robotic function, surgical delay, or conversion to manual. Mitigation = shutdown/restart before switching apps. Cap-flag: exact units/Z-number not captured; other Mako accessory Class-2 recalls exist (handpiece, tracking kits, saw attachment) not individually verified here.

### When did this incident occur?

The incident is recorded as occurring on May 28, 2024 on the DEPLOY registry. The date reflects the underlying real-world event, not the registry record's creation date.

### What robot was involved in Stryker Mako Total Knee software correction over 'error #3' codes when switching applications?

Mako is the recorded robot involved in this incident.

### Has anyone responded to Stryker Mako Total Knee software correction over 'error #3' codes when switching applications?

No responses to this incident are recorded on the DEPLOY registry. Operators, manufacturers, or affected parties can submit responses to the editorial team; absence is not a guarantee no response was issued.

### What is the current status of Stryker Mako Total Knee software correction over 'error #3' codes when switching applications?

This incident is an active record on the DEPLOY registry; no retraction or correction has been issued.


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