{"id":"32795d58-db43-40f6-8c20-c3426dbcc19b","slug":"bear-robotics-gumi-city-hall-stair-fall-2024-06","kind":"malfunction","headline":"Gumi City Council's Bear Robotics administrative robot found broken after falling down a staircase","summary":"Gumi City Council in South Korea said on 26 June 2024 that its administrative robot, made by Bear Robotics, was found unresponsive after apparently falling down a two-metre staircase the previous week (exact day not reported). Witnesses said it had been circling in one spot before the fall. Local media framed it as a \"robot suicide\"; this is speculation, not an official finding, and the cause was under investigation, with parts collected for analysis by the company (AFP via Tech Xplore, Gulf News). Outcome: the council said it was not planning to adopt a second robot officer.","occurredAt":"2024-06-01T00:00:00.000Z","reviewStatus":"reviewed","modelId":null,"deploymentId":null,"companyId":"4f8b91eb-125f-4bd9-851c-7f0acf849e0d","dataCenterId":null,"aliases":[],"collisionRisk":"none","reviewNote":null,"severity":null,"rootCauseCategory":null,"rootCauseDetail":null,"affectedUnitsCount":null,"affectedUnitsBasis":null,"remediationStatus":null,"regulatoryAction":null,"regulatoryBody":null,"propertyDamageEstimateUsd":null,"damageEstimateBasis":null,"bodilyInjurySeverity":null,"fatalityCount":null,"lossCostClass":null,"sourceQualityTier":null,"oshaRecordable":null,"oshaCaseNumber":null,"rootCauseDisclosed":null,"publicDisclosureDate":null,"insuranceClaimPublic":null,"formFactor":null,"latitude":null,"longitude":null,"autonomyClass":null,"legalOutcomeClass":"unknown","createdAt":"2026-10-26T19:50:08.830Z","updatedAt":"2026-11-01T16:31:02.105Z","model":null,"deployment":null,"company":{"id":"4f8b91eb-125f-4bd9-851c-7f0acf849e0d","name":"Bear Robotics","slug":"bear-robotics","description":"Autonomous food-service robot company; Servi robot deployed in restaurant chains worldwide.. Founded: 2017, Redwood City, California. Founder: John Ha (CEO, ex-Google software engineer). Product: Servi autonomous service robot for restaurants, hospitality, healthcare - food/beverage delivery and bussing. Funding: Series A $32M (2020, SoftBank); Series B $81M (2022, SoftBank + IMM); total ~$113M. Customers: Pizza Hut, Denny's, Marriott, Compass Group, various hospital systems. Strategic: SoftBank Robotics strategic investor and distribution partner.","status":"subsidiary","founded":2017,"hq":"Redwood City, CA","hqLat":37.4863239,"hqLng":-122.232523,"hqGeocodedAt":"2026-08-05T14:21:48.204Z","hqAddress":null,"hqPrecision":null,"website":"bearrobotics.ai","fundingTotal":"113000000","type":"hardware","roles":["robot_maker","robot_operator"],"reviewStatus":"reviewed","heatIndex":79,"lifecycleState":"active","supersededByCompanyId":null,"sources":[{"url":"https://www.bearrobotics.ai","title":"bear-robotics official website","sourceName":"bear-robotics"},{"url":"https://www.bearrobotics.ai/servi","title":"Servi: Hospitality's Best AI Robot Waiter Assistant","sourceName":"Bear Robotics"},{"url":"https://www.bearrobotics.ai/servi-plus","title":"Servi Plus: Bear Robotics' Flagship AI Service Robot","sourceName":"Bear Robotics"}],"keyFacts":[{"label":"Founded","value":"2017, Redwood City, California"},{"label":"Founder","value":"John Ha (CEO, ex-Google software engineer)"},{"label":"Product","value":"Servi autonomous service robot for restaurants, hospitality, healthcare - food/beverage delivery and bussing"},{"label":"Funding","value":"Series A $32M (2020, SoftBank); Series B $81M (2022, SoftBank + IMM); total ~$113M"},{"label":"Customers","value":"Pizza Hut, Denny's, Marriott, Compass Group, various hospital systems"},{"label":"Strategic","value":"SoftBank Robotics strategic investor and distribution partner"},{"label":"Servi hospitality workflow","value":"Bear Robotics describes Servi as an AI service robot for restaurants and hospitality that runs food, delivers drinks, and supports bussing tables (Servi)."},{"label":"Servi Plus platform","value":"Bear Robotics presents Servi Plus as a larger service-robot platform for hospitality and related environments (Servi Plus)."}],"aliases":["Bear Robotics Inc"],"collisionRisk":"low","reviewNote":null,"atsProvider":null,"atsSlug":null,"factoryLocations":null,"manufacturingCapacity":null,"orgType":null,"burnSignal":null,"litigationEvents":null,"insurancePostureDisclosed":null,"unitEconomicsDisclosed":null,"tickerSymbol":null,"stockExchange":null,"secCik":null,"revenueUsd":null,"revenueBasis":null,"revenueAsOf":null,"employeeCount":null,"employeeCountBasis":null,"employeeCountAsOf":null,"marketCapUsd":null,"marketCapAsOf":null,"marketCapSource":null,"createdAt":"2026-06-06T17:55:15.316Z","updatedAt":"2026-10-09T21:24:54.619Z"},"derived":{"status":"active"},"sources":[{"id":"4cb29ad3-504e-43b2-a618-d7856e46c5e0","incidentId":"32795d58-db43-40f6-8c20-c3426dbcc19b","url":"https://techxplore.com/news/2024-06-korea-administrative-robot-defunct-apparent.html","label":"S. Korea administrative robot defunct after apparent 'suicide'","publishedAt":"2024-06-26T00:00:00.000Z","notes":null,"title":"S. Korea administrative robot defunct after apparent 'suicide'","sourceName":"Tech Xplore (AFP)","mediaType":"article","videoId":null,"channel":null,"durationSec":null,"timestampSec":null,"createdAt":"2026-10-26T19:50:09.565Z","updatedAt":"2026-10-26T19:50:09.565Z"},{"id":"40be0fb5-e24b-4fb5-b233-544f721a5a28","incidentId":"32795d58-db43-40f6-8c20-c3426dbcc19b","url":"https://gulfnews.com/world/robot-in-south-korea-throws-itself-down-some-stairs-was-it-suicide-netizens-ask-1.1720190485104","label":"Robot in South Korea throws itself down some stairs","publishedAt":"2024-07-05T00:00:00.000Z","notes":null,"title":"Robot in South Korea throws itself down some stairs","sourceName":"Gulf News","mediaType":"article","videoId":null,"channel":null,"durationSec":null,"timestampSec":null,"createdAt":"2026-10-26T19:50:10.297Z","updatedAt":"2026-10-26T19:50:10.297Z"}],"responses":[{"id":"ef51bc7a-1946-4f38-ac79-69d43a87531c","incidentId":"32795d58-db43-40f6-8c20-c3426dbcc19b","respondentName":"Gumi City Council official","respondentRole":"owner","body":"\"Pieces have been collected and will be analysed by the company.\"","respondedAt":"2024-06-26T00:00:00.000Z","provenance":{"tier":"reported","assertedBy":{"name":"Gumi City Council official"},"reportedVia":{"url":"https://techxplore.com/news/2024-06-korea-administrative-robot-defunct-apparent.html","title":"S. Korea administrative robot defunct after apparent 'suicide'","sourceName":"Tech Xplore (AFP)","publishedAt":"2024-06-26"}},"createdAt":"2026-10-26T19:50:11.068Z"}],"statusEvents":[],"jsonLd":{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://registry.deploy.report/incidents/bear-robotics-gumi-city-hall-stair-fall-2024-06","url":"https://registry.deploy.report/incidents/bear-robotics-gumi-city-hall-stair-fall-2024-06","headline":"Gumi City Council's Bear Robotics administrative robot found broken after falling down a staircase","description":"Gumi City Council in South Korea said on 26 June 2024 that its administrative robot, made by Bear Robotics, was found unresponsive after apparently falling down a two-metre staircase the previous week (exact day not reported). Witnesses said it had been circling in one spot before the fall. Local media framed it as a \"robot suicide\"; this is speculation, not an official finding, and the cause was under investigation, with parts collected for analysis by the company (AFP via Tech Xplore, Gulf News). Outcome: the council said it was not planning to adopt a second robot officer.","identifier":"32795d58-db43-40f6-8c20-c3426dbcc19b","datePublished":"2024-06-01T00:00:00.000Z","articleSection":"malfunction","publisher":{"@id":"https://deploy.report/#organization"},"author":{"@id":"https://deploy.report/#organization"}},"framework_metadata":{"framework_schema_version":"0.1.0","verification_status":"verified","maturity_stage":null,"lifecycle_state":null,"architectural_position":{"cohort":null,"sub_cohorts":[]},"within_cohort_verified_vs_claimed_pair":null,"cap_flags":[],"verification_depth":{"sources_count":2,"primary_source_types":[]}}}