{"id":"368b317e-2828-45ab-aca0-56f053a734d8","slug":"nhtsa-sgo-30610-15481","kind":"collision","headline":"ADS crash report in San Francisco, CA involving a TOYOTA Highlander (NHTSA SGO 30610-15481)","summary":"A Zoox vehicle (Vehicle 1) operating in manual mode was traveling south on [XXX] past [XXX] in San Francisco when it made contact was made with the left side quarter panel and rear bumper of a parked passenger car (Vehicle 2). The Zoox vehicle's front passenger-side fender sustained damage. No injuries were reported, and police were not notified.","occurredAt":"2026-05-01T12:00:00.000Z","reviewStatus":"reviewed","modelId":null,"deploymentId":null,"companyId":"6ab92a95-6f4e-4493-a771-ae645c7969c6","dataCenterId":null,"aliases":[],"collisionRisk":"none","reviewNote":null,"severity":"minor","rootCauseCategory":null,"rootCauseDetail":null,"affectedUnitsCount":null,"affectedUnitsBasis":null,"remediationStatus":null,"regulatoryAction":null,"regulatoryBody":null,"propertyDamageEstimateUsd":null,"damageEstimateBasis":null,"bodilyInjurySeverity":"unknown","fatalityCount":null,"lossCostClass":null,"sourceQualityTier":null,"oshaRecordable":null,"oshaCaseNumber":null,"rootCauseDisclosed":null,"publicDisclosureDate":null,"insuranceClaimPublic":null,"formFactor":null,"latitude":null,"longitude":null,"autonomyClass":null,"legalOutcomeClass":"unknown","createdAt":"2026-08-23T05:00:53.240Z","updatedAt":"2026-10-04T05:01:02.789Z","model":null,"deployment":null,"company":{"id":"6ab92a95-6f4e-4493-a771-ae645c7969c6","name":"Zoox","slug":"zoox","description":"Autonomous-vehicle company founded ~2014 by [Jesse Levinson](/people/jesse-levinson) and [Tim Kentley-Klay](/people/tim-kentley-klay), acquired by [Amazon](/companies/amazon) in 2020 for over $1 billion. [Zoox](/companies/zoox) develops a purpose-built, bidirectional [robotaxi](/models/zoox) with no steering wheel or pedals, plus a retrofitted [Toyota](/companies/toyota) Highlander test fleet. On August 10, 2026, Zoox launched its first-ever paid commercial ride-hailing service in [Las Vegas](/locations/las-vegas-nevada-usa), following NHTSA's July 30 temporary exemption allowing up to 2,500 vehicles annually for two years. Free demonstration rides continue in [San Francisco](/locations/san-francisco-california-usa) (SoMa). Zoox also tests with human safety operators in Austin, [Miami](/locations/miami-florida-usa), Seattle, and [Los Angeles](/locations/los-angeles-california-usa) using retrofitted Highlanders. The company has faced significant regulatory scrutiny including three NHTSA software recalls in 2025 and ongoing probes. [Amazon](/companies/amazon) has positioned Zoox as its entry into autonomous ride-hailing, though it trails [Waymo](/companies/waymo) in commercial deployment scale.","status":"subsidiary","founded":2014,"hq":"Foster City, California, USA","hqLat":37.5600336,"hqLng":-122.2688522,"hqGeocodedAt":"2026-08-05T14:56:33.423Z","hqAddress":null,"hqPrecision":null,"website":"zoox.com","fundingTotal":"1800000000","type":"both","roles":["robot_maker","robot_operator"],"reviewStatus":"reviewed","heatIndex":85,"lifecycleState":"active","supersededByCompanyId":null,"sources":[{"url":"https://techcrunch.com/2025/05/06/amazon-owned-zoox-issues-recall-following-robotaxi-crash/","title":"Zoox — Amazon-owned, purpose-built robotaxi + Highlander test fleet, SF/Vegas/Austin/Miami/Seattle, recalls","sourceName":"TechCrunch","publishedAt":"2025-05-06"},{"url":"https://techcrunch.com/2024/10/30/zoox-custom-robotaxis-are-finally-coming-to-san-francisco-and-las-vegas","title":"Zoox custom robotaxis to SF (SoMa) and Las Vegas (Strip); founded ~2014; Amazon 2020","sourceName":"TechCrunch","publishedAt":"2024-10-30"},{"url":"https://interestingengineering.com/transportation/amazon-robotaxis-software-recall","title":"Zoox runs free public robotaxi rides in SF + Las Vegas; needs federal approval for paid; plans to charge 2026","sourceName":"Interesting Engineering","publishedAt":"2025-12-23"},{"url":"https://www.aboutamazon.com/news/company-news/were-acquiring-zoox-to-help-bring-their-vision-of-autonomous-ride-hailing-to-reality","title":"We're acquiring Zoox — Amazon announces agreement to acquire Zoox (no purchase price disclosed in the release)","sourceName":"Amazon (aboutamazon.com)","publishedAt":"2020-06-26"},{"url":"https://zoox.com/","title":"Zoox - purpose-built autonomous robotaxi (official)","sourceName":"Zoox (official)"},{"url":"https://www.cnbc.com/2025/09/10/amazons-zoox-jumps-into-us-robotaxi-race-with-las-vegas-launch-.html","title":"Amazon's Zoox launches public driverless robotaxi in Las Vegas (Sept 2025)","sourceName":"CNBC"},{"url":"https://electrek.co/2026/03/24/zoox-expands-current-service-area-and-is-bringing-its-purpose-built-robotaxi-to-two-new-cities/","title":"Zoox expands service area and to two new cities (Mar 2026)","sourceName":"Electrek"},{"url":"https://www.amazon.science/latest-news/how-the-zoox-robotaxi-predicts-everything-everywhere-all-at-once","title":"Amazon Science - how the Zoox driving stack (perception/prediction/planning) works","sourceName":"Amazon Science"},{"url":"https://www.bloomberg.com/news/articles/2026-03-24/amazon-s-zoox-plans-to-expand-robotaxi-rides-to-austin-miami","title":"Amazon's Zoox plans to expand robotaxi rides to Austin and Miami (Mar 2026)","sourceName":"Bloomberg"},{"url":"https://fortune.com/2025/12/08/amazon-robotaxi-service-zoox-plans-fees-vegas-san-francisco/","title":"Amazon's Zoox to start charging for rides in 2026 (Dec 2025)","sourceName":"Fortune"},{"url":"https://zoox.com/common/files/global-202603-zoox-press-kit-backgrounder.pdf","title":"Zoox press kit backgrounder (Mar 2026)","sourceName":"Zoox"},{"url":"https://techcrunch.com/2026/09/17/amazon-owned-zooxs-100-robotaxi-limit-in-nevada-is-about-to-disappear/","title":"Amazon-owned Zoox's 100-robotaxi limit in Nevada is about to disappear","sourceName":"TechCrunch"},{"url":"https://sd15.senate.ca.gov/news/major-victory-public-safety-accountability-oversight-and-emergency-response-standards","title":"Major Victory for Public Safety as Accountability, Oversight, and Emergency-Response Standards Governing Autonomous Vehicles is Signed into Law","sourceName":"Office of Senator Dave Cortese","publishedAt":"2026-09-30"},{"url":"https://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=202520260SB1246","title":"SB-1246 Autonomous vehicles. (2025-2026)","sourceName":"California Legislative Information"},{"url":"https://techcrunch.com/2026/10/01/robotaxi-operators-will-face-fines-for-blocking-first-responders/","title":"Robotaxi operators will face fines for blocking first responders","sourceName":"TechCrunch","publishedAt":"2026-10-01"}],"keyFacts":[{"label":"Founders (primary Zoox press kit)","value":"Zoox's March 2026 press-kit backgrounder states the company was founded in 2014 by Jesse Levinson and Tim Kentley-Klay ([Zoox press kit](https://zoox.com/common/files/global-202603-zoox-press-kit-backgrounder.pdf))","sourceUrl":"https://zoox.com/common/files/global-202603-zoox-press-kit-backgrounder.pdf"},{"label":"Leadership / HQ (primary Zoox press kit)","value":"The same Zoox press kit lists CEO Aicha Evans and Co-Founder and CTO Jesse Levinson, with headquarters at 1149 Chess Drive, Foster City, CA, and states Zoox is an independent subsidiary of Amazon.com, Inc. ([Zoox press kit](https://zoox.com/common/files/global-202603-zoox-press-kit-backgrounder.pdf))","sourceUrl":"https://zoox.com/common/files/global-202603-zoox-press-kit-backgrounder.pdf"},{"label":"Amazon subsidiary timeline (primary Zoox press kit)","value":"Zoox's press-kit timeline says that in 2020 Zoox joined Amazon as an independently operated subsidiary and unveiled its purpose-built robotaxi with no steering wheel or driver's seat ([Zoox press kit](https://zoox.com/common/files/global-202603-zoox-press-kit-backgrounder.pdf))","sourceUrl":"https://zoox.com/common/files/global-202603-zoox-press-kit-backgrounder.pdf"},{"label":"Nevada 100-vehicle cap expiry (reported TechCrunch)","value":"TechCrunch reports (Sep 17 2026) that Zoox's Nevada Transportation Authority permit imposing a 100-vehicle cap is set to expire Sep 25 2026, and that Las Vegas remains the only city where Zoox is charging for rides while California commercial charging still awaits another permit. Frame fleet size and permit timing as press-reported ([TechCrunch](https://techcrunch.com/2026/09/17/amazon-owned-zooxs-100-robotaxi-limit-in-nevada-is-about-to-disappear/))","sourceUrl":"https://techcrunch.com/2026/09/17/amazon-owned-zooxs-100-robotaxi-limit-in-nevada-is-about-to-disappear/"},{"label":"California SB 1246 remote-ops and first-responder law signed (state-stated, Sep 2026)","value":"State-stated ([state-stated](https://sd15.senate.ca.gov/news/major-victory-public-safety-accountability-oversight-and-emergency-response-standards); also [bill text](https://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=202520260SB1246); [TechCrunch](https://techcrunch.com/2026/10/01/robotaxi-operators-will-face-fines-for-blocking-first-responders/)): Gov. Gavin Newsom signed SB 1246 (Sen. Dave Cortese) on Sep 30 2026. By July 1 2028 it requires autonomous vehicle remote drivers to be based in the United States with a U.S. driver's license, requires AV companies to notify local jurisdictions of vehicle location and status during system-wide failures, guarantees first responders on-site \"local incident technicians,\" establishes local penalties when an AV blocks first-responder operations during an emergency for more than 30 minutes, and adds reporting on company response times. The DMV is to adopt guidelines on technician response times. TechCrunch names Zoox, Waymo and Tesla among affected operators. See [California SB 1246](/regulations/california-sb-1246-av-remote-ops-first-responder-2026). Cap: signed law whose operative requirements land by July 1 2028; DMV rulemaking details still pending."}],"aliases":["Zoox Inc","Amazon Zoox","Zoox robotaxi"],"collisionRisk":"low","reviewNote":null,"atsProvider":null,"atsSlug":null,"factoryLocations":null,"manufacturingCapacity":null,"orgType":null,"burnSignal":null,"litigationEvents":null,"insurancePostureDisclosed":null,"unitEconomicsDisclosed":null,"tickerSymbol":null,"stockExchange":null,"secCik":null,"revenueUsd":null,"revenueBasis":null,"revenueAsOf":null,"employeeCount":2200,"employeeCountBasis":null,"employeeCountAsOf":null,"marketCapUsd":null,"marketCapAsOf":null,"marketCapSource":null,"createdAt":"2026-05-26T18:25:08.712Z","updatedAt":"2026-10-05T02:02:59.801Z"},"derived":{"status":"active"},"sources":[{"id":"c05e0fb8-7f6e-43c8-8b02-39a4248c1801","incidentId":"368b317e-2828-45ab-aca0-56f053a734d8","url":"https://www.nhtsa.gov/laws-regulations/standing-general-order-crash-reporting#report-30610-15481","label":null,"publishedAt":null,"notes":null,"title":null,"sourceName":null,"mediaType":"article","videoId":null,"channel":null,"durationSec":null,"timestampSec":null,"createdAt":"2026-08-23T05:00:53.267Z","updatedAt":"2026-10-04T05:01:02.719Z"}],"responses":[],"statusEvents":[],"jsonLd":{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://registry.deploy.report/incidents/nhtsa-sgo-30610-15481","url":"https://registry.deploy.report/incidents/nhtsa-sgo-30610-15481","headline":"ADS crash report in San Francisco, CA involving a TOYOTA Highlander (NHTSA SGO 30610-15481)","description":"A Zoox vehicle (Vehicle 1) operating in manual mode was traveling south on [XXX] past [XXX] in San Francisco when it made contact was made with the left side quarter panel and rear bumper of a parked passenger car (Vehicle 2). The Zoox vehicle's front passenger-side fender sustained damage. No injuries were reported, and police were not notified.","identifier":"368b317e-2828-45ab-aca0-56f053a734d8","datePublished":"2026-05-01T12:00:00.000Z","articleSection":"collision","publisher":{"@id":"https://deploy.report/#organization"},"author":{"@id":"https://deploy.report/#organization"}},"framework_metadata":{"framework_schema_version":"0.1.0","verification_status":"verified","maturity_stage":null,"lifecycle_state":null,"architectural_position":{"cohort":null,"sub_cohorts":[]},"within_cohort_verified_vs_claimed_pair":null,"cap_flags":[],"verification_depth":{"sources_count":1,"primary_source_types":["primary-regulatory-filing"]}}}