{"id":"3cd8fee5-dedb-41df-84d9-355ba710a715","slug":"apollo-go-wuhan-service-malfunction-2026-03-31","kind":"malfunction","headline":"Apollo Go robotaxis in Wuhan stranded passengers in service-wide malfunction","summary":"On the evening of March 31, 2026, multiple users in Hubei Province reported that Apollo Go's robotaxi service in Wuhan had collectively malfunctioned, with passengers reportedly stranded in vehicles on elevated highways and main roads. Apollo Go customer service stated the abnormal vehicle driving behavior was caused by network issues. The incident affected the company's largest and flagship deployment.","occurredAt":"2026-03-31T00:00:00.000Z","reviewStatus":"reviewed","modelId":null,"deploymentId":"83760238-bea0-4248-a420-c6147e7ac8b4","companyId":null,"aliases":[],"collisionRisk":"none","reviewNote":null,"severity":"serious","rootCauseCategory":"software_defect","rootCauseDetail":"Service-wide malfunction stranded passengers in vehicles on elevated highways/main roads; company attributed abnormal driving to network issues. Fleet-wide transient event, service restored.","affectedUnitsCount":null,"affectedUnitsBasis":"fleet_wide","remediationStatus":"resolved","regulatoryAction":"none","regulatoryBody":null,"propertyDamageEstimateUsd":null,"damageEstimateBasis":null,"bodilyInjurySeverity":null,"fatalityCount":null,"lossCostClass":null,"sourceQualityTier":null,"oshaRecordable":null,"oshaCaseNumber":null,"rootCauseDisclosed":null,"publicDisclosureDate":null,"insuranceClaimPublic":null,"createdAt":"2026-05-26T17:16:21.939Z","updatedAt":"2026-05-26T17:16:57.306Z","model":null,"deployment":{"id":"83760238-bea0-4248-a420-c6147e7ac8b4","modelId":"29ce99f0-cb31-489e-a802-d0beb09138ab","versionId":null,"locationId":"ad012fe2-b521-4c4c-8f14-775f51b19b27","operatorId":"fdcac873-0717-44c1-af7b-90b2648fb567","ownerId":null,"slug":"apollo-rt6-wuhan","status":"paused","firstSeen":"2022-08-08T00:00:00.000Z","statusChangeReason":null,"contractType":null,"pilotOutcome":null,"endedAt":null,"unitsOnSite":null,"tasksPerformed":null,"shiftStructure":null,"hoursPerDay":null,"siteType":null,"operatorConfirmed":null,"humanSupervisionOnsite":null,"locationPrecisionTier":null,"deploymentScale":null,"siteEnvironment":null,"operatorType":"maker_operated","sourceQualityTier":null,"manufacturerSerial":null,"reviewStatus":"reviewed","sources":[{"url":"https://www.cnbc.com/2025/11/20/global-robotaxi-race-heats-up-between-us-and-chinese-rivals.html","label":"1,000+ vehicles, largest China deployment, per-vehicle profitability, 70% driverless","title":"1,000+ vehicles, largest China deployment, per-vehicle profitability, 70% driverless","mediaType":"article","sourceName":"CNBC","publishedAt":"2025-11-20"},{"url":"https://www.sec.gov/Archives/edgar/data/1329099/000119312526228123/d156481dex991.htm","title":"Baidu Q1 2026 (SEC 6-K Ex-99.1) - Apollo Go 22M cumulative public rides; 100% fully-driverless in mainland cities","sourceName":"SEC EDGAR (Baidu 6-K)"},{"url":"https://carnewschina.com/2024/05/15/baidu-launches-6th-generation-robotaxi-costs-less-than-a-xiaomi-su7/","title":"Baidu launches 6th-gen robotaxi RT6 (~204,600 RMB; 1,000 planned for Wuhan)","mediaType":"article","sourceName":"CarNewsChina"},{"url":"https://techcrunch.com/2022/08/07/baidu-to-operate-fully-driverless-commercial-robotaxi-in-wuhan-and-chongqing/","title":"Baidu to operate fully driverless commercial robotaxi in Wuhan and Chongqing","mediaType":"article","sourceName":"TechCrunch"},{"url":"https://www.autonomousvehicleinternational.com/news/robotaxis/baidu-sixth-gen-robotaxi-begins-operations-in-china.html","title":"Baidu sixth-gen RT6 robotaxi begins operations in China","mediaType":"article","sourceName":"ADAS & Autonomous Vehicle International"},{"url":"https://carnewschina.com/2025/11/13/baidus-apollo-go-robotaxi-leads-global-autonomous-driving-with-17m-orders-targets-profit-this-year/","title":"Apollo Go 17M+ cumulative orders; Wuhan nearing break-even (company claims)","mediaType":"article","sourceName":"CarNewsChina"},{"url":"https://www.autonomousvehicleinternational.com/news/robotaxis/baidus-apollo-go-robotaxi-fleet-in-wuhan-goes-from-5-to-300-vehicles-in-one-year.html","title":"Apollo Go Wuhan fleet grows from 5 to 300 vehicles in a year","mediaType":"article","sourceName":"ADAS & Autonomous Vehicle International"},{"url":"https://ir.baidu.com/news-releases/news-release-details/baidu-announces-third-quarter-2025-results","title":"Baidu Q3 2025 results (Apollo Go Wuhan ride-count / unit-economics claims)","mediaType":"article","sourceName":"Baidu Investor Relations"}],"notes":"Operator: Baidu (Apollo Go runs its own service). Apollo Go's largest and flagship robotaxi deployment, operating 1,000+ vehicles in Wuhan, the largest robotaxi deployment in China. Fully-driverless commercial service (Wuhan and Chongqing received China's first fully-driverless commercial robotaxi permits in August 2022). Roughly 70% of Apollo Go's Wuhan operations run without a safety driver. Wuhan is where Apollo Go reached per-vehicle profitability; ridership offsets a local taxi fare ~30% cheaper than Beijing/Shanghai. The deployment has been progressively expanded in operating area, fleet size, and hours.","keyFacts":[{"label":"Fleet","value":"1,000+ vehicles (largest in China)"},{"label":"Service type","value":"Fully-driverless commercial (~70% driverless)"},{"label":"Permit","value":"China's first fully-driverless commercial permit (Aug 2022)"},{"label":"Unit economics","value":"Reached per-vehicle profitability"},{"label":"Pause basis (re-verified 2026-06-05)","value":"Still suspended after the 2026-03-31 mass system-failure (100+ vehicles froze mid-traffic); no resumption announced as of June 2026. The 2026-04-29 nationwide permit freeze blocks NEW robotaxi permits/expansion only and does not halt other operators' running services."}],"reviewNote":null,"exposureHours":null,"deploymentMilesEstimate":null,"exposureBasis":null,"customerSegment":"consumer","scaleTier":"fleet_1000_plus","contractValueUsd":null,"contractValueBasis":null,"customerCompanyId":null,"customerExternalName":null,"createdAt":"2026-05-26T17:16:20.861Z","updatedAt":"2026-07-10T05:51:58.415Z"},"company":null,"derived":{"status":"active"},"sources":[{"id":"e2613544-3294-44bb-ba7f-62ea2a82330e","incidentId":"3cd8fee5-dedb-41df-84d9-355ba710a715","url":"https://baike.baidu.com/en/item/Apollo%20Go/1462954","label":"Wuhan Apollo Go service-wide malfunction Mar 31 2026, passengers stranded, attributed to network issues","publishedAt":"2026-03-31T00:00:00.000Z","notes":null,"title":"Wuhan Apollo Go service-wide malfunction Mar 31 2026, passengers stranded, attributed to network issues","sourceName":"Baidu Encyclopedia","mediaType":"article","videoId":null,"channel":null,"durationSec":null,"timestampSec":null,"createdAt":"2026-05-26T17:16:22.244Z","updatedAt":"2026-05-26T17:16:22.244Z"},{"id":"57aad7f3-bdde-4a60-bd97-9f31941065b2","incidentId":"3cd8fee5-dedb-41df-84d9-355ba710a715","url":"https://www.cnn.com/2026/04/02/china/baidu-robotaxi-wuhan-system-failure-intl-hnk","label":null,"publishedAt":null,"notes":null,"title":"Baidu robotaxis stranded on roads in Wuhan due to 'system failure', police say (Apr 2, 2026)","sourceName":"CNN","mediaType":"article","videoId":null,"channel":null,"durationSec":null,"timestampSec":null,"createdAt":"2026-05-30T13:27:31.580Z","updatedAt":"2026-05-30T13:27:31.580Z"},{"id":"8e6a2c30-8393-4a14-af9b-2f195090d30f","incidentId":"3cd8fee5-dedb-41df-84d9-355ba710a715","url":"https://www.cnbc.com/2026/04/01/baidu-robotaxis-caused-crashes-in-wuhan-reports.html","label":null,"publishedAt":null,"notes":null,"title":"Baidu robotaxis reportedly halted mid-traffic causing crashes in Wuhan (Apr 1, 2026)","sourceName":"CNBC","mediaType":"article","videoId":null,"channel":null,"durationSec":null,"timestampSec":null,"createdAt":"2026-05-30T13:27:31.735Z","updatedAt":"2026-05-30T13:27:31.735Z"}],"responses":[{"id":"c789f812-70ac-419b-90cc-f46682c736d1","incidentId":"3cd8fee5-dedb-41df-84d9-355ba710a715","respondentName":"Apollo Go (Baidu)","respondentRole":"operator","body":"Apollo Go customer service stated that the abnormal vehicle driving system behavior was caused by network issues.","respondedAt":"2026-03-31T00:00:00.000Z","provenance":{"tier":"reported","assertedBy":{"name":"Apollo Go","entityId":"fdcac873-0717-44c1-af7b-90b2648fb567"},"confidence":0.6,"reportedVia":{"url":"https://baike.baidu.com/en/item/Apollo%20Go/1462954","title":"Apollo Go Wuhan malfunction","sourceName":"Baidu Encyclopedia","publishedAt":"2026-03-31"}},"createdAt":"2026-05-26T17:16:22.555Z"}],"statusEvents":[],"jsonLd":{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://registry.deploy.report/incidents/apollo-go-wuhan-service-malfunction-2026-03-31","url":"https://registry.deploy.report/incidents/apollo-go-wuhan-service-malfunction-2026-03-31","headline":"Apollo Go robotaxis in Wuhan stranded passengers in service-wide malfunction","description":"On the evening of March 31, 2026, multiple users in Hubei Province reported that Apollo Go's robotaxi service in Wuhan had collectively malfunctioned, with passengers reportedly stranded in vehicles on elevated highways and main roads. Apollo Go customer service stated the abnormal vehicle driving behavior was caused by network issues. The incident affected the company's largest and flagship deployment.","identifier":"3cd8fee5-dedb-41df-84d9-355ba710a715","datePublished":"2026-03-31T00:00:00.000Z","articleSection":"malfunction","publisher":{"@id":"https://deploy.report/#organization"},"author":{"@id":"https://deploy.report/#organization"}},"framework_metadata":{"framework_schema_version":"0.1.0","verification_status":"verified","maturity_stage":null,"lifecycle_state":null,"architectural_position":{"cohort":null,"sub_cohorts":[]},"within_cohort_verified_vs_claimed_pair":null,"cap_flags":[],"verification_depth":{"sources_count":3,"primary_source_types":["secondary-established-publication"]}}}