{"id":"69cf4779-6045-4fb7-9ffc-11b0680608d7","slug":"nhtsa-zoox-recall-25e029000","kind":"recall","headline":"ADS Software Error May Cause Crash","summary":"Zoox, Inc. (Zoox) is recalling certain Automated Driving Systems (ADS) equipped with software versions released prior to April 17, 2025.  In certain driving scenarios, the Zoox vehicle may make an inaccurate prediction when another vehicle slowly approaches perpendicularly and stops.  In these scenarios, the Zoox vehicle may not be able to avoid a crash.\n\n[NHTSA campaign 25E029000] source: https://www.nhtsa.gov/recalls?nhtsaId=25E029000","occurredAt":"2025-04-25T00:00:00.000Z","reviewStatus":"reviewed","modelId":null,"deploymentId":null,"companyId":"6ab92a95-6f4e-4493-a771-ae645c7969c6","aliases":[],"collisionRisk":"none","reviewNote":null,"severity":null,"rootCauseCategory":null,"rootCauseDetail":null,"affectedUnitsCount":270,"affectedUnitsBasis":null,"remediationStatus":null,"regulatoryAction":null,"regulatoryBody":"NHTSA","propertyDamageEstimateUsd":null,"damageEstimateBasis":null,"bodilyInjurySeverity":null,"fatalityCount":null,"lossCostClass":null,"sourceQualityTier":null,"createdAt":"2026-06-25T20:44:33.465Z","updatedAt":"2026-06-25T20:51:54.795Z","model":null,"deployment":null,"company":{"id":"6ab92a95-6f4e-4493-a771-ae645c7969c6","name":"Zoox","slug":"zoox","description":"Autonomous-vehicle company founded ~2014 by Jesse Levinson and Tim Kentley-Klay, acquired by Amazon in 2020 for over $1 billion. Zoox develops a purpose-built, bidirectional robotaxi with no steering wheel or pedals, plus a retrofitted Toyota Highlander test fleet. As of late 2025/early 2026, Zoox operates FREE public demonstration robotaxi rides (not yet paid commercial service) in parts of San Francisco (SoMa) and Las Vegas (the Strip), having opened to early riders/public after starting with employees and vetted guests in 2024. Zoox requires further federal approval before charging for rides and has stated it plans to begin paid commercial service in 2026. It also tests (with human safety operators) in Austin, Miami, Seattle, and Los Angeles using retrofitted Highlanders. Zoox has faced significant regulatory scrutiny: three software recalls in 2025 (258 vehicles in March for unexpected hard braking, ~270 in May after an April Las Vegas collision, and 332 in December for unnecessary lane-crossings near intersections), plus NHTSA probes. Amazon has positioned Zoox as its entry into autonomous ride-hailing, though it trails Waymo in commercial deployment.","status":"Amazon subsidiary","founded":2014,"hq":"Foster City, California, USA","fundingTotal":"1200000000","type":"both","reviewStatus":"reviewed","sources":[{"url":"https://techcrunch.com/2025/05/06/amazon-owned-zoox-issues-recall-following-robotaxi-crash/","label":"Zoox — Amazon-owned, purpose-built robotaxi + Highlander test fleet, SF/Vegas/Austin/Miami/Seattle, recalls","title":"Zoox — Amazon-owned, purpose-built robotaxi + Highlander test fleet, SF/Vegas/Austin/Miami/Seattle, recalls","mediaType":"article","sourceName":"TechCrunch","publishedAt":"2025-05-06"},{"url":"https://techcrunch.com/2024/10/30/zoox-custom-robotaxis-are-finally-coming-to-san-francisco-and-las-vegas","label":"Zoox custom robotaxis to SF (SoMa) and Las Vegas (Strip); founded ~2014; Amazon 2020","title":"Zoox custom robotaxis to SF (SoMa) and Las Vegas (Strip); founded ~2014; Amazon 2020","mediaType":"article","sourceName":"TechCrunch","publishedAt":"2024-10-30"},{"url":"https://interestingengineering.com/transportation/amazon-robotaxis-software-recall","label":"Zoox runs free public robotaxi rides in SF + Las Vegas; needs federal approval for paid; plans to charge 2026","title":"Zoox runs free public robotaxi rides in SF + Las Vegas; needs federal approval for paid; plans to charge 2026","mediaType":"article","sourceName":"Interesting Engineering","publishedAt":"2025-12-23"},{"url":"https://www.aboutamazon.com/news/company-news/were-acquiring-zoox-to-help-bring-their-vision-of-autonomous-ride-hailing-to-reality","label":"We're acquiring Zoox — Amazon announces agreement to acquire Zoox (no purchase price disclosed in the release)","title":"We're acquiring Zoox — Amazon announces agreement to acquire Zoox (no purchase price disclosed in the release)","mediaType":"article","sourceName":"Amazon (aboutamazon.com)","publishedAt":"2020-06-26"},{"url":"https://zoox.com/","title":"Zoox - purpose-built autonomous robotaxi (official)","sourceName":"Zoox (official)"},{"url":"https://www.cnbc.com/2025/09/10/amazons-zoox-jumps-into-us-robotaxi-race-with-las-vegas-launch-.html","title":"Amazon's Zoox launches public driverless robotaxi in Las Vegas (Sept 2025)","sourceName":"CNBC"},{"url":"https://electrek.co/2026/03/24/zoox-expands-current-service-area-and-is-bringing-its-purpose-built-robotaxi-to-two-new-cities/","title":"Zoox expands service area and to two new cities (Mar 2026)","sourceName":"Electrek"},{"url":"https://www.amazon.science/latest-news/how-the-zoox-robotaxi-predicts-everything-everywhere-all-at-once","title":"Amazon Science - how the Zoox driving stack (perception/prediction/planning) works","sourceName":"Amazon Science"},{"url":"https://www.bloomberg.com/news/articles/2026-03-24/amazon-s-zoox-plans-to-expand-robotaxi-rides-to-austin-miami","title":"Amazon's Zoox plans to expand robotaxi rides to Austin and Miami (Mar 2026)","sourceName":"Bloomberg"},{"url":"https://fortune.com/2025/12/08/amazon-robotaxi-service-zoox-plans-fees-vegas-san-francisco/","title":"Amazon's Zoox to start charging for rides in 2026 (Dec 2025)","sourceName":"Fortune"}],"keyFacts":[{"label":"Owner","value":"Amazon (acquired 2020 for ~$1.2B)"},{"label":"Capital","value":"~$1.2B Amazon acquisition (2020); Amazon-funded since"},{"label":"Service","value":"FREE public demo rides (SF SoMa + Las Vegas Strip), not yet paid commercial"},{"label":"Vehicle","value":"Purpose-built robotaxi (no steering wheel/pedals) + Highlander test fleet"},{"label":"Paid commercial","value":"Planned 2026 (pending federal approval)"},{"label":"Safety record","value":"Three 2025 recalls (258 braking / 270 Vegas / 332 lane-crossing)"},{"label":"Acquisition disclosure","value":"Amazon announced its agreement to acquire Zoox on June 26, 2020; Amazon disclosed no purchase price"},{"label":"wikidata","value":"https://www.wikidata.org/wiki/Q65121026"},{"label":"wikipedia","value":"https://en.wikipedia.org/wiki/Zoox"}],"aliases":["Zoox Inc"],"collisionRisk":"low","reviewNote":null,"atsProvider":null,"atsSlug":null,"createdAt":"2026-05-26T18:25:08.712Z","updatedAt":"2026-06-24T23:35:35.541Z"},"derived":{"status":"active"},"sources":[],"responses":[],"statusEvents":[],"jsonLd":{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://registry.deploy.report/incidents/nhtsa-zoox-recall-25e029000","url":"https://registry.deploy.report/incidents/nhtsa-zoox-recall-25e029000","headline":"ADS Software Error May Cause Crash","description":"Zoox, Inc. (Zoox) is recalling certain Automated Driving Systems (ADS) equipped with software versions released prior to April 17, 2025.  In certain driving scenarios, the Zoox vehicle may make an inaccurate prediction when another vehicle slowly approaches perpendicularly and stops.  In these scenarios, the Zoox vehicle may not be able to avoid a crash.\n\n[NHTSA campaign 25E029000] source: https://www.nhtsa.gov/recalls?nhtsaId=25E029000","identifier":"69cf4779-6045-4fb7-9ffc-11b0680608d7","datePublished":"2025-04-25T00:00:00.000Z","articleSection":"recall","publisher":{"@id":"https://deploy.report/#organization"},"author":{"@id":"https://deploy.report/#organization"}},"framework_metadata":{"framework_schema_version":"0.1.0","verification_status":"claimed-not-verified","maturity_stage":null,"lifecycle_state":null,"architectural_position":{"cohort":null,"sub_cohorts":[]},"within_cohort_verified_vs_claimed_pair":null,"cap_flags":[],"verification_depth":{"sources_count":0,"primary_source_types":[]}}}