{"id":"7ef9c05c-0760-4551-88a4-b5eb9b65e6ec","slug":"digital-dream-labs-pa-ag-lawsuit-2024-09","kind":"regulatory_action","headline":"Pennsylvania AG sues Digital Dream Labs for failing to fulfill 14,000 prepaid robot orders","summary":"The Pennsylvania Office of the Attorney General filed a lawsuit against Digital Dream Labs for widespread failures to fulfill orders, issue refunds, or respond to consumer requests. The company failed to deliver most of 14,000 prepaid orders for Vector 2.0, Cozmo 2.0, and Butter Robot placed between November 2020 and January 2024, totaling over $4 million in sales. Customers paid between $147 and $655 per robot. The lawsuit seeks restitution, civil penalties, and a prohibition on accepting prepayment for products in Pennsylvania.","occurredAt":"2024-09-17T00:00:00.000Z","reviewStatus":"reviewed","modelId":"4ea24408-4994-4f6c-8bd6-1dec6747708d","deploymentId":"88605866-30cc-4c1d-abca-12aa1f9d8d87","companyId":"326e4464-71f0-47a0-a551-b84c0fef97d8","dataCenterId":null,"aliases":[],"collisionRisk":"none","reviewNote":null,"severity":"serious","rootCauseCategory":null,"rootCauseDetail":null,"affectedUnitsCount":null,"affectedUnitsBasis":null,"remediationStatus":"outstanding","regulatoryAction":"investigation","regulatoryBody":"PA Attorney General","propertyDamageEstimateUsd":null,"damageEstimateBasis":null,"bodilyInjurySeverity":null,"fatalityCount":null,"lossCostClass":null,"sourceQualityTier":null,"oshaRecordable":null,"oshaCaseNumber":null,"rootCauseDisclosed":null,"publicDisclosureDate":null,"insuranceClaimPublic":null,"formFactor":null,"latitude":null,"longitude":null,"autonomyClass":null,"legalOutcomeClass":"unknown","createdAt":"2026-08-16T05:06:42.529Z","updatedAt":"2026-08-23T15:14:15.796Z","model":{"id":"4ea24408-4994-4f6c-8bd6-1dec6747708d","companyId":"326e4464-71f0-47a0-a551-b84c0fef97d8","modelName":"Digital Dream Labs Vector 2.0","slug":"vector-2","description":"The Digital Dream Labs Vector 2.0 is a desktop companion robot relaunched by Digital Dream Labs (DDL) after it acquired Vector from Anki following Anki's April 2019 bankruptcy. Vector was originally released in October 2018; the 2.0 update added ChatGPT integration. Navigation uses an on-device SLAM camera; facial recognition data is encoded locally and never uploaded to the cloud. Photos are stored encrypted on the robot. Voice commands stream to the cloud after the 'Hey Vector' wake phrase is detected; audio is deleted after processing. Features a full-color OLED display and an autonomous personality engine. Priced at $199.99.","formFactor":"other","industryVertical":null,"environment":null,"maturityStage":"production","lifecycleState":"active","supersededByModelId":null,"specs":{"camera":"front camera with on-device SLAM navigation","display":"full-color OLED","data_sale":false,"price_usd":199.99,"release_year":2018,"relaunch_year":2021,"ai_integration":"ChatGPT (Vector 2.0)","voice_processing":"cloud (after wake word 'Hey Vector')","facial_recognition":"on-device, local storage only"},"manufacturerSerial":null,"reviewStatus":"reviewed","sources":[{"url":"https://anki.bot/products/vector-robot","label":"Vector Robot -- Digital Dream Labs","title":"Vector Robot -- Digital Dream Labs","mediaType":"article","sourceName":"Digital Dream Labs"},{"url":"https://support.anki.bot/article/105-vector-security-privacy-faqs","label":"Vector Security and Privacy FAQs","title":"Vector Security and Privacy FAQs","mediaType":"article","sourceName":"Digital Dream Labs Support","publishedAt":"2022-09-07"}],"aliases":["Vector 2.0","Anki Vector","Vector Robot"],"collisionRisk":"low","reviewNote":null,"manufacturerTermForTeleop":null,"keyFacts":[{"label":"Price","value":"$199.99"},{"label":"Release year","value":"2018"},{"label":"Relaunch year","value":"2021"},{"label":"AI integration","value":"ChatGPT (Vector 2.0)"},{"label":"Navigation","value":"front camera with on-device SLAM"},{"label":"Display","value":"full-color OLED"},{"label":"Vector 2.0 page prints a 2MP camera and 30 percent longer battery","value":"Digital Dream Labs' Vector 2.0 page prints a new 2MP camera and a battery that provides as much as 30% longer runtime, with the battery accessible through a redesigned compartment. The stored $199.99 sentence is the separate OSKR listing on the same page, not this camera cell ([Vector 2.0](https://anki.bot/products/vector-robot))."},{"label":"Vector 2.0 page prints 249.99 dollars and an 11.99 dollar subscription","value":"The same page prints Vector 2.0 at $249.99, a Vector AI subscription at $11.99 USD per month or $99.99 USD per year, and the first 28 days free. Those cells are not the stored 2018 release-year sentence ([Vector 2.0](https://anki.bot/products/vector-robot))."}],"createdAt":"2026-06-16T21:09:47.293Z","updatedAt":"2026-10-04T02:32:21.487Z","unitsInFieldClaimed":null,"unitsInFieldVerified":null,"unitsManufacturedClaimed":null,"unitsManufacturedVerified":null,"unitsAsOf":null,"unitsSource":null,"salesModel":null,"priceUndisclosedSince":null,"autonomyClass":null,"autonomyStatement":null,"autonomyStatementSource":null,"demoForensics":null,"exportControlClass":null,"minCommitment":null,"warrantyTerms":null,"serviceModel":null,"productionRateClaimed":null,"productionRateEvidenced":null,"teleopRatioDisclosed":null,"interventionRateDisclosed":null},"deployment":{"id":"88605866-30cc-4c1d-abca-12aa1f9d8d87","modelId":"4ea24408-4994-4f6c-8bd6-1dec6747708d","versionId":null,"locationId":"f42cb087-b4c0-49ea-97b6-d47fcfa6f304","operatorId":"326e4464-71f0-47a0-a551-b84c0fef97d8","ownerId":null,"slug":"vector-2-germany-europe","status":"operational","firstSeen":"2024-06-01T00:00:00.000Z","statusChangeReason":null,"contractType":null,"pilotOutcome":null,"endedAt":null,"unitsOnSite":null,"tasksPerformed":["inspection","monitoring"],"shiftStructure":null,"hoursPerDay":8,"siteType":"commercial","operatorConfirmed":null,"humanSupervisionOnsite":null,"locationPrecisionTier":"city_centroid","deploymentScale":"medium_11_100","siteEnvironment":"mixed","operatorType":"customer_deployed","sourceQualityTier":8,"manufacturerSerial":null,"reviewStatus":"reviewed","sources":[],"notes":"Commercial product — available for purchase in this market.","keyFacts":[],"reviewNote":"Bulk deepened — form-factor-based metadata assignment","exposureHours":null,"deploymentMilesEstimate":null,"exposureBasis":null,"customerSegment":"manufacturing","scaleTier":"commercial_10_99","contractValueUsd":null,"contractValueBasis":null,"customerCompanyId":null,"customerExternalName":null,"createdAt":"2026-08-20T04:09:13.504Z","updatedAt":"2026-08-20T16:27:52.455Z"},"company":{"id":"326e4464-71f0-47a0-a551-b84c0fef97d8","name":"Digital Dream Labs","slug":"digital-dream-labs","description":"[Digital dream](/companies/digital-dream-labs) Labs is a Pittsburgh-based ed-tech and robotics company that acquired the assets of Anki in 2019, including patents, trademarks, and IP for the Cozmo, Vector, and Anki Overdrive product lines. Founded in 2015 by H. Jacob Hanchar, the company develops AI-powered consumer companion robots and educational tools.","status":"subsidiary","founded":2015,"hq":"Pittsburgh, PA, USA","hqLat":40.4406968,"hqLng":-80.0025666,"hqGeocodedAt":"2026-08-05T14:26:53.599Z","hqAddress":null,"hqPrecision":null,"website":"https://anki.bot/","fundingTotal":"2000000","type":"hardware","roles":["robot_maker","robot_operator"],"reviewStatus":"reviewed","heatIndex":75,"lifecycleState":"active","supersededByCompanyId":null,"sources":[{"url":"https://anki.bot/products/vector-robot","label":"Vector Robot -- Digital Dream Labs","title":"Vector Robot -- Digital Dream Labs","mediaType":"article","sourceName":"Digital Dream Labs"}],"keyFacts":[{"label":"CEO","value":"Jacob Hanchar"},{"label":"Acquired","value":"Anki assets (Cozmo, Vector)"},{"label":"Funding","value":"$2M bridge round (2022)"},{"label":"Products","value":"Vector 2.0, Cozmo, Overdrive, Puzzlets"}],"aliases":[],"collisionRisk":"low","reviewNote":null,"atsProvider":null,"atsSlug":null,"factoryLocations":null,"manufacturingCapacity":null,"orgType":null,"burnSignal":null,"litigationEvents":null,"insurancePostureDisclosed":null,"unitEconomicsDisclosed":null,"tickerSymbol":null,"stockExchange":null,"secCik":null,"revenueUsd":null,"revenueBasis":null,"revenueAsOf":null,"employeeCount":null,"employeeCountBasis":null,"employeeCountAsOf":null,"marketCapUsd":null,"marketCapAsOf":null,"marketCapSource":null,"createdAt":"2026-06-16T21:09:45.333Z","updatedAt":"2026-08-21T22:22:54.613Z"},"derived":{"status":"active"},"sources":[{"id":"0fecfa74-837b-4140-9b5d-19926638065f","incidentId":"7ef9c05c-0760-4551-88a4-b5eb9b65e6ec","url":"https://www.cbsnews.com/pittsburgh/news/pa-attorney-general-lawsuit-digital-dream-labs/","label":"CBS News Pittsburgh","publishedAt":"2024-09-17T00:00:00.000Z","notes":null,"title":null,"sourceName":"CBS News Pittsburgh","mediaType":"article","videoId":null,"channel":null,"durationSec":null,"timestampSec":null,"createdAt":"2026-08-16T05:06:42.529Z","updatedAt":"2026-08-16T05:06:42.529Z"}],"responses":[],"statusEvents":[{"id":"e8cfa5df-4f56-4818-a1f9-701a1aaf9d21","incidentId":"7ef9c05c-0760-4551-88a4-b5eb9b65e6ec","status":"active","reason":null,"source":"agent:recon","effectiveAt":"2026-08-16T05:06:43.682Z","createdAt":"2026-08-16T05:06:43.682Z"}],"jsonLd":{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://registry.deploy.report/incidents/digital-dream-labs-pa-ag-lawsuit-2024-09","url":"https://registry.deploy.report/incidents/digital-dream-labs-pa-ag-lawsuit-2024-09","headline":"Pennsylvania AG sues Digital Dream Labs for failing to fulfill 14,000 prepaid robot orders","description":"The Pennsylvania Office of the Attorney General filed a lawsuit against Digital Dream Labs for widespread failures to fulfill orders, issue refunds, or respond to consumer requests. The company failed to deliver most of 14,000 prepaid orders for Vector 2.0, Cozmo 2.0, and Butter Robot placed between November 2020 and January 2024, totaling over $4 million in sales. Customers paid between $147 and $655 per robot. The lawsuit seeks restitution, civil penalties, and a prohibition on accepting prepayment for products in Pennsylvania.","identifier":"7ef9c05c-0760-4551-88a4-b5eb9b65e6ec","datePublished":"2024-09-17T00:00:00.000Z","articleSection":"regulatory action","publisher":{"@id":"https://deploy.report/#organization"},"author":{"@id":"https://deploy.report/#organization"}},"framework_metadata":{"framework_schema_version":"0.1.0","verification_status":"verified","maturity_stage":null,"lifecycle_state":null,"architectural_position":{"cohort":null,"sub_cohorts":[]},"within_cohort_verified_vs_claimed_pair":null,"cap_flags":[],"verification_depth":{"sources_count":1,"primary_source_types":[]}}}