{"id":"8ac35cf9-c866-465b-8801-5697630a5e2b","slug":"nhtsa-sgo-30610-14339","kind":"collision","headline":"ADS crash report in San Francisco, CA involving a ZOOX Zoox (NHTSA SGO 30610-14339)","summary":"An unoccupied Zoox autonomous vehicle was traveling in the right lane on northwest-bound [XXX], slowing and preparing to make a right turn onto [XXX] with a green traffic light. Partway through the right turn, the Zoox vehicle further slowed to yield to a pedestrian crossing [XXX], and at that time, a cyclist traveling northwest on the adjacent sidewalk rapidly entered the crosswalk. The Zoox vehicle braked to yield to the approaching cyclist, and the cyclist made contact with the right rear side of the nearly stopped Zoox vehicle. The bicycle fell to the ground, but its rider remained upright. The cyclist picked up their bicycle and rode away from the scene. Shortly after, the Zoox vehicle resumed operation to return to base. There was minor damage to the Zoox vehicle. There were no reported injuries, and police were not notified.","occurredAt":"2026-02-01T12:00:00.000Z","reviewStatus":"reviewed","modelId":"e94a4a69-6197-45c9-bf9a-1cb637f307bd","deploymentId":"e6292f16-2468-4143-a222-4dca1a64b6c5","companyId":"6ab92a95-6f4e-4493-a771-ae645c7969c6","dataCenterId":null,"aliases":[],"collisionRisk":"none","reviewNote":null,"severity":"minor","rootCauseCategory":null,"rootCauseDetail":null,"affectedUnitsCount":null,"affectedUnitsBasis":null,"remediationStatus":null,"regulatoryAction":null,"regulatoryBody":null,"propertyDamageEstimateUsd":null,"damageEstimateBasis":null,"bodilyInjurySeverity":"unknown","fatalityCount":null,"lossCostClass":null,"sourceQualityTier":null,"oshaRecordable":null,"oshaCaseNumber":null,"rootCauseDisclosed":null,"publicDisclosureDate":null,"insuranceClaimPublic":null,"formFactor":null,"latitude":{"s":1,"e":1,"d":[37,7749000]},"longitude":{"s":-1,"e":2,"d":[122,4194000]},"autonomyClass":null,"legalOutcomeClass":"unknown","createdAt":"2026-07-12T05:01:14.042Z","updatedAt":"2026-08-23T05:01:54.039Z","model":{"id":"e94a4a69-6197-45c9-bf9a-1cb637f307bd","companyId":"6ab92a95-6f4e-4493-a771-ae645c7969c6","modelName":"Zoox Robotaxi","slug":"zoox-robotaxi","description":"Zoox's purpose-built bidirectional autonomous robotaxi, designed from scratch without a steering wheel or pedals and featuring carriage-style seating for four passengers (two facing forward, two backward). [Amazon](/companies/amazon) acquired [Zoox](/companies/zoox) in June 2020 for approximately $1.3 billion. The vehicle is battery-electric with a 133 kWh pack and a manufacturer-claimed top speed of 120 km/h. On August 10, 2026, Zoox launched its first-ever paid commercial ride-hailing service in [Las Vegas](/locations/las-vegas-nevada-usa) under NHTSA's temporary exemption allowing up to 2,500 vehicles annually for two years. Free demonstration rides continue in [San Francisco](/locations/san-francisco-california-usa). Zoox has issued three NHTSA software recalls in 2025 for unexpected braking, a Las Vegas collision, and unnecessary lane-crossings.","formFactor":"av","industryVertical":"passenger_transport","environment":"road","maturityStage":"commercial","lifecycleState":"active","supersededByModelId":null,"specs":{"power":"battery-electric","range":"16 h continuous","design":"purpose-built, bidirectional (symmetrical front-rear)","pedals":"none","battery":"133 kWh","seating":"4 passengers, carriage-style (2 forward-facing, 2 backward-facing)","max_speed":"75 mph","battery_kwh":133,"recall_date":"May 2025 (touchscreen freeze, traction control loss)","max_speed_kmh":120,"parent_company":"Amazon (acquired June 2020 for ~$1.3B)","steering_wheel":"none","public_demo_cities":"San Francisco CA, Las Vegas NV"},"manufacturerSerial":null,"reviewStatus":"reviewed","sources":[{"url":"https://techcrunch.com/2025/05/06/amazon-owned-zoox-issues-recall-following-robotaxi-crash/","label":"Amazon-owned Zoox issues recall following robotaxi crash","title":"Amazon-owned Zoox issues recall following robotaxi crash","mediaType":"article","sourceName":"TechCrunch","publishedAt":"2025-05-06"},{"url":"https://zoox.com/","title":"Zoox (official) - purpose-built autonomous robotaxi (Amazon subsidiary)","sourceName":"Zoox (official)"},{"url":"https://www.cnbc.com/2025/09/10/amazons-zoox-jumps-into-us-robotaxi-race-with-las-vegas-launch-.html","title":"Amazon's Zoox launches public driverless robotaxi service in Las Vegas (Sept 10, 2025)","sourceName":"CNBC"},{"url":"https://www.cnbc.com/2025/09/10/amazons-zoox-robotaxi-san-francisco-public-rides.html","label":"Amazon's Zoox robotaxi launches public rides in San Francisco","title":"Amazon's Zoox robotaxi launches public rides in San Francisco","mediaType":"article","sourceName":"CNBC","publishedAt":"2025-09-10"},{"url":"https://zoox.com/vehicle/","label":"Zoox Vehicle Overview","title":"Zoox Vehicle Overview","mediaType":"article","sourceName":"Zoox (official)","publishedAt":"2020-12-14"},{"url":"https://zoox.com/common/files/202507-zoox-vehicle-brochure-pdf.pdf","title":"Introducing Zoox","sourceName":"Zoox (official)"}],"aliases":["Zoox purpose-built robotaxi"],"collisionRisk":"low","reviewNote":null,"manufacturerTermForTeleop":null,"keyFacts":[{"label":"Form factor","value":"av"},{"label":"Configuration","value":"purpose-built, bidirectional, no steering wheel or pedals"},{"label":"Maturity","value":"pilot"},{"label":"Test fleet","value":"retrofitted Toyota Highlander with safety operators"}],"createdAt":"2026-05-26T18:25:09.786Z","updatedAt":"2026-08-10T22:11:11.412Z","unitsInFieldClaimed":100,"unitsInFieldVerified":229,"unitsManufacturedClaimed":null,"unitsManufacturedVerified":null,"unitsAsOf":"2026-07-08T00:00:00.000Z","unitsSource":[{"url":"https://www.latimes.com/business/story/2026-03-24/zoox-robotaxis-to-roam-in-more-san-francisco-areas-new-cities","label":"Zoox has a fleet of around 100, a company spokesperson said"},{"url":"https://www.businessinsider.com/tesla-california-robotaxi-registered-vehicles-drivers-2025-12","label":"The agency said Zoox has 229 registered vehicles"},{"url":"https://www.instagram.com/p/DZBbunKAnFX/","label":"Zoox, owned by Amazon, has 35 authorized robotaxis"}],"salesModel":"not_sold","priceUndisclosedSince":null,"autonomyClass":"autonomous","autonomyStatement":null,"autonomyStatementSource":null,"demoForensics":null,"exportControlClass":null,"minCommitment":null,"warrantyTerms":null,"serviceModel":null,"productionRateClaimed":null,"productionRateEvidenced":null,"teleopRatioDisclosed":null,"interventionRateDisclosed":null},"deployment":{"id":"e6292f16-2468-4143-a222-4dca1a64b6c5","modelId":"e94a4a69-6197-45c9-bf9a-1cb637f307bd","versionId":null,"locationId":"8937eb26-1342-4bfa-a38c-1dc3f8c8dbba","operatorId":"6ab92a95-6f4e-4493-a771-ae645c7969c6","ownerId":null,"slug":"zoox-robotaxi-miami-florida-usa","status":"pilot","firstSeen":"2025-01-01T00:00:00.000Z","statusChangeReason":null,"contractType":null,"pilotOutcome":null,"endedAt":null,"unitsOnSite":null,"tasksPerformed":["delivery"],"shiftStructure":null,"hoursPerDay":16,"siteType":"airport","operatorConfirmed":false,"humanSupervisionOnsite":null,"locationPrecisionTier":"verified_coordinates","deploymentScale":"small_2_10","siteEnvironment":"outdoor","operatorType":"maker_operated","sourceQualityTier":2,"manufacturerSerial":null,"reviewStatus":"reviewed","sources":[{"url":"https://refreshmiami.com/news/zoox-to-begin-testing-robotaxi-service-in-miami-and-austin/","title":"Zoox to begin testing robotaxi service in Miami and Austin","sourceName":"Refresh Miami","publishedAt":"2026-03-24"}],"notes":"Zoox Robotaxi (Zoox) operating in Miami. Status: pilot.","keyFacts":[{"label":"City","value":"Miami, FL"},{"label":"Status","value":"Public rides planned before end of 2026"},{"label":"Source","value":"Quartz (July 2026)"}],"reviewNote":null,"exposureHours":null,"deploymentMilesEstimate":null,"exposureBasis":null,"customerSegment":"logistics","scaleTier":"pilot_lt10","contractValueUsd":null,"contractValueBasis":null,"customerCompanyId":null,"customerExternalName":null,"createdAt":"2026-07-22T20:43:23.751Z","updatedAt":"2026-08-21T17:09:53.357Z"},"company":{"id":"6ab92a95-6f4e-4493-a771-ae645c7969c6","name":"Zoox","slug":"zoox","description":"Autonomous-vehicle company founded ~2014 by [Jesse Levinson](/people/jesse-levinson) and [Tim Kentley-Klay](/people/tim-kentley-klay), acquired by [Amazon](/companies/amazon) in 2020 for over $1 billion. [Zoox](/companies/zoox) develops a purpose-built, bidirectional [robotaxi](/models/zoox) with no steering wheel or pedals, plus a retrofitted [Toyota](/companies/toyota) Highlander test fleet. On August 10, 2026, Zoox launched its first-ever paid commercial ride-hailing service in [Las Vegas](/locations/las-vegas-nevada-usa), following NHTSA's July 30 temporary exemption allowing up to 2,500 vehicles annually for two years. Free demonstration rides continue in [San Francisco](/locations/san-francisco-california-usa) (SoMa). Zoox also tests with human safety operators in Austin, [Miami](/locations/miami-florida-usa), Seattle, and [Los Angeles](/locations/los-angeles-california-usa) using retrofitted Highlanders. The company has faced significant regulatory scrutiny including three NHTSA software recalls in 2025 and ongoing probes. [Amazon](/companies/amazon) has positioned Zoox as its entry into autonomous ride-hailing, though it trails [Waymo](/companies/waymo) in commercial deployment scale.","status":"Amazon subsidiary","founded":2014,"hq":"Foster City, California, USA","hqLat":37.5600336,"hqLng":-122.2688522,"hqGeocodedAt":"2026-08-05T14:56:33.423Z","hqAddress":null,"hqPrecision":null,"website":"zoox.com","fundingTotal":"1800000000","type":"both","roles":["robot_maker","robot_operator"],"reviewStatus":"reviewed","lifecycleState":"active","supersededByCompanyId":null,"sources":[{"url":"https://techcrunch.com/2025/05/06/amazon-owned-zoox-issues-recall-following-robotaxi-crash/","label":"Zoox — Amazon-owned, purpose-built robotaxi + Highlander test fleet, SF/Vegas/Austin/Miami/Seattle, recalls","title":"Zoox — Amazon-owned, purpose-built robotaxi + Highlander test fleet, SF/Vegas/Austin/Miami/Seattle, recalls","mediaType":"article","sourceName":"TechCrunch","publishedAt":"2025-05-06"},{"url":"https://techcrunch.com/2024/10/30/zoox-custom-robotaxis-are-finally-coming-to-san-francisco-and-las-vegas","label":"Zoox custom robotaxis to SF (SoMa) and Las Vegas (Strip); founded ~2014; Amazon 2020","title":"Zoox custom robotaxis to SF (SoMa) and Las Vegas (Strip); founded ~2014; Amazon 2020","mediaType":"article","sourceName":"TechCrunch","publishedAt":"2024-10-30"},{"url":"https://interestingengineering.com/transportation/amazon-robotaxis-software-recall","label":"Zoox runs free public robotaxi rides in SF + Las Vegas; needs federal approval for paid; plans to charge 2026","title":"Zoox runs free public robotaxi rides in SF + Las Vegas; needs federal approval for paid; plans to charge 2026","mediaType":"article","sourceName":"Interesting Engineering","publishedAt":"2025-12-23"},{"url":"https://www.aboutamazon.com/news/company-news/were-acquiring-zoox-to-help-bring-their-vision-of-autonomous-ride-hailing-to-reality","label":"We're acquiring Zoox — Amazon announces agreement to acquire Zoox (no purchase price disclosed in the release)","title":"We're acquiring Zoox — Amazon announces agreement to acquire Zoox (no purchase price disclosed in the release)","mediaType":"article","sourceName":"Amazon (aboutamazon.com)","publishedAt":"2020-06-26"},{"url":"https://zoox.com/","title":"Zoox - purpose-built autonomous robotaxi (official)","sourceName":"Zoox (official)"},{"url":"https://www.cnbc.com/2025/09/10/amazons-zoox-jumps-into-us-robotaxi-race-with-las-vegas-launch-.html","title":"Amazon's Zoox launches public driverless robotaxi in Las Vegas (Sept 2025)","sourceName":"CNBC"},{"url":"https://electrek.co/2026/03/24/zoox-expands-current-service-area-and-is-bringing-its-purpose-built-robotaxi-to-two-new-cities/","title":"Zoox expands service area and to two new cities (Mar 2026)","sourceName":"Electrek"},{"url":"https://www.amazon.science/latest-news/how-the-zoox-robotaxi-predicts-everything-everywhere-all-at-once","title":"Amazon Science - how the Zoox driving stack (perception/prediction/planning) works","sourceName":"Amazon Science"},{"url":"https://www.bloomberg.com/news/articles/2026-03-24/amazon-s-zoox-plans-to-expand-robotaxi-rides-to-austin-miami","title":"Amazon's Zoox plans to expand robotaxi rides to Austin and Miami (Mar 2026)","sourceName":"Bloomberg"},{"url":"https://fortune.com/2025/12/08/amazon-robotaxi-service-zoox-plans-fees-vegas-san-francisco/","title":"Amazon's Zoox to start charging for rides in 2026 (Dec 2025)","sourceName":"Fortune"}],"keyFacts":{"CEO":"Aicha Evans","Employees":"~2,200 (2023)","Fleet size":"~50 robotaxis in service (as of Jan 2026, per SF Standard)","Total riders":"~1 million (across all cities, as of Aug 2026)","Manufacturing":"Hayward, CA — 220,000 sq ft facility, 10,000 vehicles/year planned by 2027","NHTSA exemption":"Aug 6, 2025 — first-ever demonstration exemption for American-built automated vehicles; allows up to 2,500 vehicles annually for 2 years","Testing markets":"Las Vegas (commercial), San Francisco (free service), Austin, Miami, Atlanta, Seattle, Washington D.C., Phoenix, Dallas, Los Angeles","NHTSA accidents logged":"123 (as of March 2026)"},"aliases":["Zoox Inc","Amazon Zoox","Zoox robotaxi"],"collisionRisk":"low","reviewNote":null,"atsProvider":null,"atsSlug":null,"factoryLocations":null,"manufacturingCapacity":null,"orgType":null,"burnSignal":null,"litigationEvents":null,"insurancePostureDisclosed":null,"unitEconomicsDisclosed":null,"tickerSymbol":null,"stockExchange":null,"secCik":null,"revenueUsd":null,"revenueBasis":null,"revenueAsOf":null,"employeeCount":2200,"employeeCountBasis":null,"employeeCountAsOf":null,"marketCapUsd":null,"marketCapAsOf":null,"marketCapSource":null,"createdAt":"2026-05-26T18:25:08.712Z","updatedAt":"2026-08-21T22:25:46.030Z"},"derived":{"status":"active"},"sources":[{"id":"fb6b7d24-cf8d-422f-ab76-b7b17a50a674","incidentId":"8ac35cf9-c866-465b-8801-5697630a5e2b","url":"https://www.nhtsa.gov/laws-regulations/standing-general-order-crash-reporting#report-30610-14339","label":null,"publishedAt":null,"notes":null,"title":null,"sourceName":null,"mediaType":"article","videoId":null,"channel":null,"durationSec":null,"timestampSec":null,"createdAt":"2026-07-12T05:01:14.067Z","updatedAt":"2026-08-23T05:01:53.942Z"}],"responses":[],"statusEvents":[],"jsonLd":{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://registry.deploy.report/incidents/nhtsa-sgo-30610-14339","url":"https://registry.deploy.report/incidents/nhtsa-sgo-30610-14339","headline":"ADS crash report in San Francisco, CA involving a ZOOX Zoox (NHTSA SGO 30610-14339)","description":"An unoccupied Zoox autonomous vehicle was traveling in the right lane on northwest-bound [XXX], slowing and preparing to make a right turn onto [XXX] with a green traffic light. Partway through the right turn, the Zoox vehicle further slowed to yield to a pedestrian crossing [XXX], and at that time, a cyclist traveling northwest on the adjacent sidewalk rapidly entered the crosswalk. The Zoox vehicle braked to yield to the approaching cyclist, and the cyclist made contact with the right rear side of the nearly stopped Zoox vehicle. The bicycle fell to the ground, but its rider remained upright. The cyclist picked up their bicycle and rode away from the scene. Shortly after, the Zoox vehicle resumed operation to return to base. There was minor damage to the Zoox vehicle. There were no reported injuries, and police were not notified.","identifier":"8ac35cf9-c866-465b-8801-5697630a5e2b","datePublished":"2026-02-01T12:00:00.000Z","articleSection":"collision","publisher":{"@id":"https://deploy.report/#organization"},"author":{"@id":"https://deploy.report/#organization"}},"framework_metadata":{"framework_schema_version":"0.1.0","verification_status":"verified","maturity_stage":null,"lifecycle_state":null,"architectural_position":{"cohort":null,"sub_cohorts":[]},"within_cohort_verified_vs_claimed_pair":null,"cap_flags":[],"verification_depth":{"sources_count":1,"primary_source_types":["primary-regulatory-filing"]}}}