{"id":"cdd82f9e-748a-40ba-aff4-97b2ad249844","slug":"nhtsa-sgo-30610-13818","kind":"collision","headline":"ADS crash report in San Francisco, CA involving a ZOOX Zoox (NHTSA SGO 30610-13818)","summary":"An occupied Zoox autonomous vehicle began to proceed on a fresh green traffic signal on westbound [XXX] at [XXX] when the driver of a stationary passenger vehicle (Vehicle 2), parallel-parked in the curb lane, rapidly opened the driver door into the path of the approaching Zoox vehicle. The Zoox vehicle braked hard and attempted to steer left, but contact was unavoidable. The right side front fender, wheels, bodyside, and door panels made contact with the outside edge of the opening door of Vehicle 2. The Zoox vehicle came to an immediate stop and was later towed from the scene to be inspected for damage.  First responders arrived at the scene. The passenger of the Zoox vehicle did not report any injuries. Later media stories reported the driver of Vehicle 2 had a \"smashed hand\" and his \"hand was hurting, and that he was also experiencing pain to his neck area and lower back\" based on a third party's account, and that the driver \"declined their offer to take him to the hospital.\"\r\nZoox vehicle camera footage shows clearly that no part of the robotaxi came into contact with the driver themselves, and that their hands, leg, and body did not interact with either the robotaxi or the parked vehicle's door at any moment during the contact event.","occurredAt":"2026-01-01T12:00:00.000Z","reviewStatus":"reviewed","modelId":null,"deploymentId":null,"companyId":"6ab92a95-6f4e-4493-a771-ae645c7969c6","aliases":[],"collisionRisk":"none","reviewNote":null,"severity":null,"rootCauseCategory":null,"rootCauseDetail":null,"affectedUnitsCount":null,"affectedUnitsBasis":null,"remediationStatus":null,"regulatoryAction":null,"regulatoryBody":null,"propertyDamageEstimateUsd":null,"damageEstimateBasis":null,"bodilyInjurySeverity":null,"fatalityCount":null,"lossCostClass":null,"sourceQualityTier":null,"oshaRecordable":null,"oshaCaseNumber":null,"rootCauseDisclosed":null,"publicDisclosureDate":null,"insuranceClaimPublic":null,"createdAt":"2026-07-12T05:01:35.921Z","updatedAt":"2026-07-14T21:53:38.800Z","model":null,"deployment":null,"company":{"id":"6ab92a95-6f4e-4493-a771-ae645c7969c6","name":"Zoox","slug":"zoox","description":"Autonomous-vehicle company founded ~2014 by Jesse Levinson and Tim Kentley-Klay, acquired by Amazon in 2020 for over $1 billion. Zoox develops a purpose-built, bidirectional robotaxi with no steering wheel or pedals, plus a retrofitted Toyota Highlander test fleet. As of late 2025/early 2026, Zoox operates FREE public demonstration robotaxi rides (not yet paid commercial service) in parts of San Francisco (SoMa) and Las Vegas (the Strip), having opened to early riders/public after starting with employees and vetted guests in 2024. Zoox requires further federal approval before charging for rides and has stated it plans to begin paid commercial service in 2026. It also tests (with human safety operators) in Austin, Miami, Seattle, and Los Angeles using retrofitted Highlanders. Zoox has faced significant regulatory scrutiny: three software recalls in 2025 (258 vehicles in March for unexpected hard braking, ~270 in May after an April Las Vegas collision, and 332 in December for unnecessary lane-crossings near intersections), plus NHTSA probes. Amazon has positioned Zoox as its entry into autonomous ride-hailing, though it trails Waymo in commercial deployment.","status":"Amazon subsidiary","founded":2014,"hq":"Foster City, California, USA","fundingTotal":"1200000000","type":"both","reviewStatus":"reviewed","lifecycleState":"active","supersededByCompanyId":null,"sources":[{"url":"https://techcrunch.com/2025/05/06/amazon-owned-zoox-issues-recall-following-robotaxi-crash/","label":"Zoox — Amazon-owned, purpose-built robotaxi + Highlander test fleet, SF/Vegas/Austin/Miami/Seattle, recalls","title":"Zoox — Amazon-owned, purpose-built robotaxi + Highlander test fleet, SF/Vegas/Austin/Miami/Seattle, recalls","mediaType":"article","sourceName":"TechCrunch","publishedAt":"2025-05-06"},{"url":"https://techcrunch.com/2024/10/30/zoox-custom-robotaxis-are-finally-coming-to-san-francisco-and-las-vegas","label":"Zoox custom robotaxis to SF (SoMa) and Las Vegas (Strip); founded ~2014; Amazon 2020","title":"Zoox custom robotaxis to SF (SoMa) and Las Vegas (Strip); founded ~2014; Amazon 2020","mediaType":"article","sourceName":"TechCrunch","publishedAt":"2024-10-30"},{"url":"https://interestingengineering.com/transportation/amazon-robotaxis-software-recall","label":"Zoox runs free public robotaxi rides in SF + Las Vegas; needs federal approval for paid; plans to charge 2026","title":"Zoox runs free public robotaxi rides in SF + Las Vegas; needs federal approval for paid; plans to charge 2026","mediaType":"article","sourceName":"Interesting Engineering","publishedAt":"2025-12-23"},{"url":"https://www.aboutamazon.com/news/company-news/were-acquiring-zoox-to-help-bring-their-vision-of-autonomous-ride-hailing-to-reality","label":"We're acquiring Zoox — Amazon announces agreement to acquire Zoox (no purchase price disclosed in the release)","title":"We're acquiring Zoox — Amazon announces agreement to acquire Zoox (no purchase price disclosed in the release)","mediaType":"article","sourceName":"Amazon (aboutamazon.com)","publishedAt":"2020-06-26"},{"url":"https://zoox.com/","title":"Zoox - purpose-built autonomous robotaxi (official)","sourceName":"Zoox (official)"},{"url":"https://www.cnbc.com/2025/09/10/amazons-zoox-jumps-into-us-robotaxi-race-with-las-vegas-launch-.html","title":"Amazon's Zoox launches public driverless robotaxi in Las Vegas (Sept 2025)","sourceName":"CNBC"},{"url":"https://electrek.co/2026/03/24/zoox-expands-current-service-area-and-is-bringing-its-purpose-built-robotaxi-to-two-new-cities/","title":"Zoox expands service area and to two new cities (Mar 2026)","sourceName":"Electrek"},{"url":"https://www.amazon.science/latest-news/how-the-zoox-robotaxi-predicts-everything-everywhere-all-at-once","title":"Amazon Science - how the Zoox driving stack (perception/prediction/planning) works","sourceName":"Amazon Science"},{"url":"https://www.bloomberg.com/news/articles/2026-03-24/amazon-s-zoox-plans-to-expand-robotaxi-rides-to-austin-miami","title":"Amazon's Zoox plans to expand robotaxi rides to Austin and Miami (Mar 2026)","sourceName":"Bloomberg"},{"url":"https://fortune.com/2025/12/08/amazon-robotaxi-service-zoox-plans-fees-vegas-san-francisco/","title":"Amazon's Zoox to start charging for rides in 2026 (Dec 2025)","sourceName":"Fortune"}],"keyFacts":[{"label":"Owner","value":"Amazon (acquired 2020 for ~$1.2B)"},{"label":"Capital","value":"~$1.2B Amazon acquisition (2020); Amazon-funded since"},{"label":"Service","value":"FREE public demo rides (SF SoMa + Las Vegas Strip), not yet paid commercial"},{"label":"Vehicle","value":"Purpose-built robotaxi (no steering wheel/pedals) + Highlander test fleet"},{"label":"Paid commercial","value":"Planned 2026 (pending federal approval)"},{"label":"Safety record","value":"Three 2025 recalls (258 braking / 270 Vegas / 332 lane-crossing)"},{"label":"Acquisition disclosure","value":"Amazon announced its agreement to acquire Zoox on June 26, 2020; Amazon disclosed no purchase price"},{"label":"wikidata","value":"https://www.wikidata.org/wiki/Q65121026"},{"label":"wikipedia","value":"https://en.wikipedia.org/wiki/Zoox"}],"aliases":["Zoox Inc"],"collisionRisk":"low","reviewNote":null,"atsProvider":null,"atsSlug":null,"factoryLocations":null,"manufacturingCapacity":null,"orgType":null,"burnSignal":null,"litigationEvents":null,"insurancePostureDisclosed":null,"unitEconomicsDisclosed":null,"createdAt":"2026-05-26T18:25:08.712Z","updatedAt":"2026-06-24T23:35:35.541Z"},"derived":{"status":"active"},"sources":[{"id":"68de3cbb-c962-4219-890c-c15ec2671bc0","incidentId":"cdd82f9e-748a-40ba-aff4-97b2ad249844","url":"https://www.nhtsa.gov/laws-regulations/standing-general-order-crash-reporting#report-30610-13818","label":null,"publishedAt":null,"notes":null,"title":null,"sourceName":null,"mediaType":"article","videoId":null,"channel":null,"durationSec":null,"timestampSec":null,"createdAt":"2026-07-12T05:01:35.946Z","updatedAt":"2026-07-12T05:01:35.946Z"}],"responses":[],"statusEvents":[],"jsonLd":{"@context":"https://schema.org","@type":"NewsArticle","@id":"https://registry.deploy.report/incidents/nhtsa-sgo-30610-13818","url":"https://registry.deploy.report/incidents/nhtsa-sgo-30610-13818","headline":"ADS crash report in San Francisco, CA involving a ZOOX Zoox (NHTSA SGO 30610-13818)","description":"An occupied Zoox autonomous vehicle began to proceed on a fresh green traffic signal on westbound [XXX] at [XXX] when the driver of a stationary passenger vehicle (Vehicle 2), parallel-parked in the curb lane, rapidly opened the driver door into the path of the approaching Zoox vehicle. The Zoox vehicle braked hard and attempted to steer left, but contact was unavoidable. The right side front fender, wheels, bodyside, and door panels made contact with the outside edge of the opening door of Vehicle 2. The Zoox vehicle came to an immediate stop and was later towed from the scene to be inspected for damage.  First responders arrived at the scene. The passenger of the Zoox vehicle did not report any injuries. Later media stories reported the driver of Vehicle 2 had a \"smashed hand\" and his \"hand was hurting, and that he was also experiencing pain to his neck area and lower back\" based on a third party's account, and that the driver \"declined their offer to take him to the hospital.\"\r\nZoox vehicle camera footage shows clearly that no part of the robotaxi came into contact with the driver themselves, and that their hands, leg, and body did not interact with either the robotaxi or the parked vehicle's door at any moment during the contact event.","identifier":"cdd82f9e-748a-40ba-aff4-97b2ad249844","datePublished":"2026-01-01T12:00:00.000Z","articleSection":"collision","publisher":{"@id":"https://deploy.report/#organization"},"author":{"@id":"https://deploy.report/#organization"}},"framework_metadata":{"framework_schema_version":"0.1.0","verification_status":"verified","maturity_stage":null,"lifecycle_state":null,"architectural_position":{"cohort":null,"sub_cohorts":[]},"within_cohort_verified_vs_claimed_pair":null,"cap_flags":[],"verification_depth":{"sources_count":1,"primary_source_types":["primary-regulatory-filing"]}}}