{"id":"3cb551a0-7025-4bb5-b11c-561f3deed316","companyId":"b1316112-59c3-43dd-b413-1dc282c03f33","modelName":"Mizuho Pepper Robot","slug":"mizuho-pepper","description":"Mizuho Financial Group deployment of Pepper and NAO humanoid robots for customer service.","formFactor":"humanoid","industryVertical":null,"environment":null,"maturityStage":"pilot","lifecycleState":"active","supersededByModelId":null,"specs":{},"manufacturerSerial":null,"reviewStatus":"reviewed","sources":[{"url":"https://www.mizuho-fg.co.jp/release/20161006release_jp.html","date":"2016-10-01","title":"Mizuho Receives the Award for Channel Innovation","sourceName":"Mizuho Financial Group"},{"url":"https://www.mizuhogroup.com/bank/news/2016/10/fintechmizuho-receives-the-award-for-channel-innovation-from-the-bank-administration-institute-a-us-based-organization-dedicated-to-promoting-innovation-in-the-financial-services-industry-16-00pdf-172kb.html","date":"2016-10-01","title":"Mizuho channel innovation award details","sourceName":"Mizuho Financial Group"},{"url":"https://www.mizuho-fg.co.jp/release/20160325release_jp.html","date":"2016-03-25","title":"Pepper open innovation hackathon","sourceName":"Mizuho Financial Group"}],"aliases":[],"collisionRisk":"low","reviewNote":null,"manufacturerTermForTeleop":null,"keyFacts":[{"label":"Branch concierge deployment","value":"Mizuho reported introducing SoftBank Robotics' Pepper humanoid robot at branches as a customer-facing concierge in a channel-innovation program ([Mizuho channel innovation award](https://www.mizuho-fg.co.jp/release/20161006release_jp.html)).","sourceUrl":"https://www.mizuho-fg.co.jp/release/20161006release_jp.html"},{"label":"Customer interaction","value":"Mizuho described Pepper as providing product information and interactive customer conversation, with the program recognized by the Bank Administration Institute ([Mizuho award details](https://www.mizuhogroup.com/bank/news/2016/10/fintechmizuho-receives-the-award-for-channel-innovation-from-the-bank-administration-institute-a-us-based-organization-dedicated-to-promoting-innovation-in-the-financial-services-industry-16-00pdf-172kb.html)).","sourceUrl":"https://www.mizuhogroup.com/bank/news/2016/10/fintechmizuho-receives-the-award-for-channel-innovation-from-the-bank-administration-institute-a-us-based-organization-dedicated-to-promoting-innovation-in-the-financial-services-industry-16-00pdf-172kb.html"},{"label":"Branch concierge program","value":"Mizuho reported introducing SoftBank Robotics' Pepper at branches as a customer-facing concierge in a channel-innovation program ([Mizuho Pepper award release](https://www.mizuho-fg.co.jp/release/20161006release_jp.html)).","sourceUrl":"https://www.mizuho-fg.co.jp/release/20161006release_jp.html"},{"label":"Customer information and conversation","value":"Mizuho said Pepper provided product information and interactive customer conversation in the branch program ([Mizuho Pepper award release](https://www.mizuho-fg.co.jp/release/20161006release_jp.html)).","sourceUrl":"https://www.mizuho-fg.co.jp/release/20161006release_jp.html"},{"label":"Open innovation use","value":"Mizuho also reported using Pepper in a fintech hackathon focused on open innovation and new customer value ([Mizuho Pepper hackathon release](https://www.mizuho-fg.co.jp/release/20160325release_jp.html)).","sourceUrl":"https://www.mizuho-fg.co.jp/release/20160325release_jp.html"}],"createdAt":"2026-09-06T20:09:50.654Z","updatedAt":"2026-09-29T22:35:26.107Z","unitsInFieldClaimed":null,"unitsInFieldVerified":null,"unitsManufacturedClaimed":null,"unitsManufacturedVerified":null,"unitsAsOf":null,"unitsSource":null,"salesModel":null,"priceUndisclosedSince":null,"autonomyClass":null,"autonomyStatement":null,"autonomyStatementSource":null,"demoForensics":null,"exportControlClass":null,"minCommitment":null,"warrantyTerms":null,"serviceModel":null,"productionRateClaimed":null,"productionRateEvidenced":null,"teleopRatioDisclosed":null,"interventionRateDisclosed":null,"jsonLd":{"@context":"https://schema.org","@type":"Product","@id":"https://registry.deploy.report/models/mizuho-pepper","url":"https://registry.deploy.report/models/mizuho-pepper","name":"Mizuho Pepper Robot","description":"Mizuho Financial Group deployment of Pepper and NAO humanoid robots for customer service.","identifier":"3cb551a0-7025-4bb5-b11c-561f3deed316","category":"humanoid","publisher":{"@id":"https://deploy.report/#organization"}},"framework_metadata":{"framework_schema_version":"0.1.0","verification_status":"verified","maturity_stage":"pilot","lifecycle_state":"active","architectural_position":{"cohort":"humanoid","sub_cohorts":[]},"within_cohort_verified_vs_claimed_pair":null,"cap_flags":[],"verification_depth":{"sources_count":3,"primary_source_types":[]}}}