{"id":"9815fa38-6aa5-4ca3-bc20-9075ccbffe34","companyId":"2fecf731-3609-40f6-a553-323928c490cd","modelName":"HSBC Pepper Robot","slug":"hsbc-pepper","description":"HSBC deploying Pepper humanoid robots in select branches for customer greeting.","formFactor":"service","industryVertical":null,"environment":null,"maturityStage":"pilot","lifecycleState":"active","supersededByModelId":null,"specs":{},"manufacturerSerial":null,"reviewStatus":"reviewed","sources":[{"url":"https://registry.deploy.report/companies/hsbc-holdings","label":"company description"},{"url":"https://www.about.us.hsbc.com/-/media/us/en/news-and-media/190307-beverly-hills-pepper-press-release.pdf","date":"2019-03-07","title":"HSBC Bank and SoftBank Robotics America Enhance Beverly Hills Banking Experience with Pepper Robot","sourceName":"HSBC"}],"aliases":[],"collisionRisk":"low","reviewNote":null,"manufacturerTermForTeleop":null,"keyFacts":[{"label":"Branch service pilot","value":"HSBC and SoftBank Robotics America announced a Pepper robot pilot at HSBC's Beverly Hills branch to provide a technology-enabled banking welcome ([HSBC Pepper announcement](https://www.about.us.hsbc.com/-/media/us/en/news-and-media/190307-beverly-hills-pepper-press-release.pdf)).","sourceUrl":"https://www.about.us.hsbc.com/-/media/us/en/news-and-media/190307-beverly-hills-pepper-press-release.pdf"},{"label":"Customer information role","value":"The HSBC announcement describes Pepper as greeting visitors and helping provide basic information about HSBC products and services during the branch pilot ([HSBC Pepper announcement](https://www.about.us.hsbc.com/-/media/us/en/news-and-media/190307-beverly-hills-pepper-press-release.pdf)).","sourceUrl":"https://www.about.us.hsbc.com/-/media/us/en/news-and-media/190307-beverly-hills-pepper-press-release.pdf"},{"label":"Pilot location","value":"HSBC's announcement places the Pepper robot pilot at its Beverly Hills branch and dates the announcement March 7, 2019 ([HSBC Pepper announcement](https://www.about.us.hsbc.com/-/media/us/en/news-and-media/190307-beverly-hills-pepper-press-release.pdf)).","sourceUrl":"https://www.about.us.hsbc.com/-/media/us/en/news-and-media/190307-beverly-hills-pepper-press-release.pdf"},{"label":"Robot provider","value":"HSBC announced the pilot with SoftBank Robotics America, whose Pepper robot greeted visitors and provided basic product information ([HSBC Pepper announcement](https://www.about.us.hsbc.com/-/media/us/en/news-and-media/190307-beverly-hills-pepper-press-release.pdf)).","sourceUrl":"https://www.about.us.hsbc.com/-/media/us/en/news-and-media/190307-beverly-hills-pepper-press-release.pdf"}],"createdAt":"2026-09-06T21:02:21.227Z","updatedAt":"2026-09-29T22:28:14.842Z","unitsInFieldClaimed":null,"unitsInFieldVerified":null,"unitsManufacturedClaimed":null,"unitsManufacturedVerified":null,"unitsAsOf":null,"unitsSource":null,"salesModel":null,"priceUndisclosedSince":null,"autonomyClass":null,"autonomyStatement":null,"autonomyStatementSource":null,"demoForensics":null,"exportControlClass":null,"minCommitment":null,"warrantyTerms":null,"serviceModel":null,"productionRateClaimed":null,"productionRateEvidenced":null,"teleopRatioDisclosed":null,"interventionRateDisclosed":null,"jsonLd":{"@context":"https://schema.org","@type":"Product","@id":"https://registry.deploy.report/models/hsbc-pepper","url":"https://registry.deploy.report/models/hsbc-pepper","name":"HSBC Pepper Robot","description":"HSBC deploying Pepper humanoid robots in select branches for customer greeting.","identifier":"9815fa38-6aa5-4ca3-bc20-9075ccbffe34","category":"service","publisher":{"@id":"https://deploy.report/#organization"}},"framework_metadata":{"framework_schema_version":"0.1.0","verification_status":"verified","maturity_stage":"pilot","lifecycle_state":"active","architectural_position":{"cohort":"service","sub_cohorts":[]},"within_cohort_verified_vs_claimed_pair":null,"cap_flags":[],"verification_depth":{"sources_count":2,"primary_source_types":[]}}}