{"id":"f77810b9-07b3-4f87-91d5-ab1c96e1758c","modelId":"0c374d98-b637-4a53-80cb-90e8fb4b845c","versionId":null,"locationId":"af2252ba-0609-4f04-a4dc-88020f61f8d7","operatorId":"10a51873-d3e5-41e2-ae8b-837b89759261","ownerId":null,"slug":"savioke-relay-hotel-chain","status":"operational","firstSeen":"2024-06-01T00:00:00.000Z","statusChangeReason":null,"contractType":null,"pilotOutcome":null,"endedAt":null,"unitsOnSite":null,"tasksPerformed":["security_patrol"],"shiftStructure":null,"hoursPerDay":10,"siteType":"hotel","operatorConfirmed":false,"humanSupervisionOnsite":null,"locationPrecisionTier":"verified_coordinates","deploymentScale":"medium_11_100","siteEnvironment":"mixed","operatorType":"maker_operated","sourceQualityTier":2,"manufacturerSerial":null,"reviewStatus":"reviewed","sources":[{"url":"https://www.savioke.com/customers/","title":"Savioke customers","sourceName":"Savioke"},{"url":"https://www.savioke.com/relay/","title":"Relay robot","sourceName":"Savioke"},{"url":"https://www.hoteliermagazine.com/innvest-hotels-installs-relay-delivery-robots/","title":"InnVest Hotels Canada Relay robots Apr 2024","sourceName":"Hotelier Magazine"},{"url":"https://hoteltechnologynews.com/2024/06/brick-hospitality-partners-with-relay-robotics-to-deploy-guest-service-robots-across-all-hotel-properties/","title":"Brick Hospitality San Diego Jun 2024","sourceName":"Hotel Technology News"},{"url":"https://www.businesswire.com/news/home/20230604005020/en/Relay-Robotics-Introduces-Relay2-The-New-High-Capacity-Hotel-Delivery-Robot","title":"Relay2 launch Jun 2023","sourceName":"Business Wire"}],"notes":"Relay robots deployed at major hotel chains in Silicon Valley and beyond. Room service and amenity delivery to guest rooms autonomously.","keyFacts":[{"label":"Fleet","value":"Relay robots"},{"label":"Coverage","value":"Silicon Valley and beyond"},{"label":"Use Case","value":"Room service and amenity delivery to guest rooms"},{"label":"Technology","value":"Autonomous delivery"},{"label":"Partner","value":"Major hotel chains"}],"reviewNote":"Verified: Relay Robotics (formerly Savioke) hotel delivery robots 2023-2024. InnVest Hotels Canada (Apr 2024): largest Canadian user across Hilton, Marriott, Hyatt, IHG, Fairmont, St. Regis properties. Brick Hospitality San Diego (Jun 2024): robots at all owned/operated properties (Hilton Garden Inn, Homewood Suites, Fairfield, Cambria). Relay2 launched Jun 2023 (2X payload, ~4 min delivery). Aggregate record of North American hospitality automation.","exposureHours":null,"deploymentMilesEstimate":null,"exposureBasis":null,"customerSegment":"retail","scaleTier":"commercial_10_99","contractValueUsd":null,"contractValueBasis":null,"customerCompanyId":null,"customerExternalName":null,"createdAt":"2026-06-07T15:36:13.559Z","updatedAt":"2026-08-21T14:24:05.699Z","model":{"id":"0c374d98-b637-4a53-80cb-90e8fb4b845c","companyId":"10a51873-d3e5-41e2-ae8b-837b89759261","modelName":"Relay","slug":"relay-robot","description":"Relay Robotics' Relay (originating from Savioke) is a compact autonomous indoor delivery robot used in hotels, hospitals, and offices to transport small items; it navigates autonomously, summons elevators, and completes contactless deliveries.","formFactor":"service","industryVertical":null,"environment":null,"maturityStage":"commercial","lifecycleState":"active","supersededByModelId":null,"specs":{"class":"autonomous indoor delivery robot","settings":"hotels / hospitals / offices"},"manufacturerSerial":null,"reviewStatus":"reviewed","sources":[{"url":"https://www.relayrobotics.com/","sourceName":"Relay Robotics"}],"aliases":[],"collisionRisk":"low","reviewNote":null,"manufacturerTermForTeleop":null,"keyFacts":[{"label":"Use (company-claimed)","value":"Autonomous indoor delivery for hotels, hospitals and offices."},{"label":"Track record (company-claimed)","value":"1.5M+ lifetime deliveries, 25,000+ a month, 99.8% success rate."},{"label":"Cargo (company-claimed)","value":"10 gallon bin kept within 1 degree of room temperature."}],"createdAt":"2026-06-24T08:01:23.868Z","updatedAt":"2026-10-12T22:10:07.651Z","unitsInFieldClaimed":null,"unitsInFieldVerified":null,"unitsManufacturedClaimed":null,"unitsManufacturedVerified":null,"unitsAsOf":null,"unitsSource":null,"salesModel":null,"priceUndisclosedSince":null,"autonomyClass":"autonomous","autonomyStatement":null,"autonomyStatementSource":null,"demoForensics":null,"exportControlClass":null,"minCommitment":null,"warrantyTerms":null,"serviceModel":null,"productionRateClaimed":null,"productionRateEvidenced":null,"teleopRatioDisclosed":null,"interventionRateDisclosed":null,"company":{"id":"10a51873-d3e5-41e2-ae8b-837b89759261","name":"Relay Robotics","slug":"relay-robotics","description":"Relay Robotics is a Santa Clara-based company building autonomous indoor delivery robots for hotels, hospitals, and other public spaces. The company acquired [Savioke](/companies/savioke) and raised $10M in Series A funding from MK Capital, with CEO Michael O'Donnell leading service robot expansion. Relay robots navigate crowds, operate elevators, and bring items directly to hotel rooms and hospital wards to support nurses, pharmacists, and hotel staff.","status":"private","founded":null,"hq":"Santa Clara, CA","hqLat":37.2333253,"hqLng":-121.6846349,"hqGeocodedAt":"2026-08-05T14:45:20.500Z","hqAddress":null,"hqPrecision":null,"website":"relayrobotics.com","fundingTotal":"10000000","type":"both","roles":["robot_maker","robot_operator"],"reviewStatus":"reviewed","heatIndex":79,"lifecycleState":"active","supersededByCompanyId":null,"sources":[{"url":"https://relayrobotics.com/","title":"Relay","date_accessed":"2026-06-07"},{"url":"https://relayrobotics.com/blog/relay-announces-next-generation-of-delivery-robots-for-hospitals","date":"2023-06-12","title":"Relay Announces Next Generation of Delivery Robots for Hospitals","sourceName":"Relay Robotics"}],"keyFacts":[{"label":"Robot","value":"Relay2 model with secure compartment"},{"label":"History","value":"Formerly Savioke"},{"label":"CEO","value":"Michael O'Donnell (Chairman & CEO)"},{"label":"Series A","value":"$10M (MK Capital)"},{"label":"Hospital delivery use cases","value":"Relay says its autonomous delivery robots transport medications, lab specimens, medical supplies, meals, and other items in hospitals and hotels (Relay Delivery Robots)."},{"label":"Elevator and sensor operation","value":"Relay says its robots combine cameras, lidar, and safety sensors for dynamic mapping, and that RelayRx can use elevators autonomously through proprietary elevator technology (RelayRx announcement)."}],"aliases":[],"collisionRisk":"low","reviewNote":null,"atsProvider":null,"atsSlug":null,"factoryLocations":null,"manufacturingCapacity":null,"orgType":null,"burnSignal":null,"litigationEvents":null,"insurancePostureDisclosed":null,"unitEconomicsDisclosed":null,"tickerSymbol":null,"stockExchange":null,"secCik":null,"revenueUsd":null,"revenueBasis":null,"revenueAsOf":null,"employeeCount":null,"employeeCountBasis":null,"employeeCountAsOf":null,"marketCapUsd":null,"marketCapAsOf":null,"marketCapSource":null,"createdAt":"2026-06-08T04:05:23.823Z","updatedAt":"2026-10-10T23:46:09.694Z"}},"version":null,"location":{"id":"af2252ba-0609-4f04-a4dc-88020f61f8d7","name":"San Jose","slug":"san-jose-ca","kind":"city","parentLocationId":"fdf937a9-5eeb-4e8d-a514-ef860b351b30","region":"West Coast","lat":37.3382,"lng":-121.8863,"reviewStatus":"reverified","aliases":["San Jose, California, USA","San Jose CA"],"collisionRisk":"high","reviewNote":null,"createdAt":"2026-06-07T22:52:02.482Z","updatedAt":"2026-10-10T01:24:26.569Z"},"operator":{"id":"10a51873-d3e5-41e2-ae8b-837b89759261","name":"Relay Robotics","slug":"relay-robotics","description":"Relay Robotics is a Santa Clara-based company building autonomous indoor delivery robots for hotels, hospitals, and other public spaces. The company acquired [Savioke](/companies/savioke) and raised $10M in Series A funding from MK Capital, with CEO Michael O'Donnell leading service robot expansion. Relay robots navigate crowds, operate elevators, and bring items directly to hotel rooms and hospital wards to support nurses, pharmacists, and hotel staff.","status":"private","founded":null,"hq":"Santa Clara, CA","hqLat":37.2333253,"hqLng":-121.6846349,"hqGeocodedAt":"2026-08-05T14:45:20.500Z","hqAddress":null,"hqPrecision":null,"website":"relayrobotics.com","fundingTotal":"10000000","type":"both","roles":["robot_maker","robot_operator"],"reviewStatus":"reviewed","heatIndex":79,"lifecycleState":"active","supersededByCompanyId":null,"sources":[{"url":"https://relayrobotics.com/","title":"Relay","date_accessed":"2026-06-07"},{"url":"https://relayrobotics.com/blog/relay-announces-next-generation-of-delivery-robots-for-hospitals","date":"2023-06-12","title":"Relay Announces Next Generation of Delivery Robots for Hospitals","sourceName":"Relay Robotics"}],"keyFacts":[{"label":"Robot","value":"Relay2 model with secure compartment"},{"label":"History","value":"Formerly Savioke"},{"label":"CEO","value":"Michael O'Donnell (Chairman & CEO)"},{"label":"Series A","value":"$10M (MK Capital)"},{"label":"Hospital delivery use cases","value":"Relay says its autonomous delivery robots transport medications, lab specimens, medical supplies, meals, and other items in hospitals and hotels (Relay Delivery Robots)."},{"label":"Elevator and sensor operation","value":"Relay says its robots combine cameras, lidar, and safety sensors for dynamic mapping, and that RelayRx can use elevators autonomously through proprietary elevator technology (RelayRx announcement)."}],"aliases":[],"collisionRisk":"low","reviewNote":null,"atsProvider":null,"atsSlug":null,"factoryLocations":null,"manufacturingCapacity":null,"orgType":null,"burnSignal":null,"litigationEvents":null,"insurancePostureDisclosed":null,"unitEconomicsDisclosed":null,"tickerSymbol":null,"stockExchange":null,"secCik":null,"revenueUsd":null,"revenueBasis":null,"revenueAsOf":null,"employeeCount":null,"employeeCountBasis":null,"employeeCountAsOf":null,"marketCapUsd":null,"marketCapAsOf":null,"marketCapSource":null,"createdAt":"2026-06-08T04:05:23.823Z","updatedAt":"2026-10-10T23:46:09.694Z"},"owner":null,"derived":{"trustTier":"unverified","currentPosture":null},"jsonLd":{"@context":"https://schema.org","@type":"Event","@id":"https://registry.deploy.report/deployments/savioke-relay-hotel-chain","url":"https://registry.deploy.report/deployments/savioke-relay-hotel-chain","name":"Relay at San Jose","identifier":"f77810b9-07b3-4f87-91d5-ab1c96e1758c","startDate":"2024-06-01T00:00:00.000Z","location":{"@type":"Place","@id":"https://registry.deploy.report/locations/san-jose-ca","name":"San Jose"},"organizer":{"@type":"Organization","@id":"https://registry.deploy.report/companies/relay-robotics","name":"Relay Robotics"},"about":{"@type":"Product","@id":"https://registry.deploy.report/models/relay-robot","name":"Relay"},"publisher":{"@id":"https://deploy.report/#organization"}},"framework_metadata":{"framework_schema_version":"0.1.0","verification_status":"verified","maturity_stage":"commercial","lifecycle_state":"active","architectural_position":{"cohort":"service","sub_cohorts":[]},"within_cohort_verified_vs_claimed_pair":null,"cap_flags":[],"verification_depth":{"sources_count":5,"primary_source_types":[]}}}