DEPLOYregistry

Incident · Property damage

Serve Robotics delivery robot 'Nasir' shattered a CTA bus shelter in Chicago's West Town

On Sunday, March 22, 2026, a Serve Robotics sidewalk delivery robot named 'Nasir' crashed through the glass panel of a CTA bus shelter at Grand Avenue and Racine Avenue in Chicago's West Town neighborhood, sending shattered glass across the sidewalk. No one was injured. Video of the crash (captured by Centre Construction Group, whose office is adjacent) went viral, amassing millions of views. Serve sent a human support crew to clear the glass, said it took the matter seriously, and committed to covering the repair cost. The incident drew the attention of Ald. Walter 'Red' Burnett (27th) and intensified scrutiny of Chicago's sidewalk delivery robot pilot program. Weeks later, Serve placed an apology advertisement at the same repaired shelter featuring the robot ('Nasir is sorry'). It occurred days before a similar Coco Robotics crash in Old Town.

Occurred 2026-03-22 · Serve Robotics

Sources (3)

  1. Serve robot 'Nasir' smashed West Town CTA shelter at Grand & Racine; Serve to cover repair · https://www.cbsnews.com/chicago/news/delivery-robot-crashes-into-west-town-bus-shelter/ · 2026-03-24
  2. Serve West Town crash details, pilot-program context · https://blockclubchicago.org/2026/03/25/robots-gone-wild-food-delivery-robots-smash-2-bus-shelters-in-chicago/ · 2026-03-25
  3. Serve 'Nasir' crash, no injuries, statement; second Coco incident · https://www.foxbusiness.com/lifestyle/delivery-robots-shatter-chicago-bus-shelter-glass-separate-incidents-one-caught-camera · 2026-03-28

Response (1)

Serve Robotics · operator · 2026-03-24

As reported by CBS News Chicago (March 24, 2026): Serve Robotics said no one was injured and that crews quickly cleared the scene, calling the crash landing extremely rare, stating it takes the matter very seriously, that it had been in contact with local stakeholders, and that it would cover the cost of the already-repaired glass. Serve later said its devices now treat bus shelters with additional caution. CEO Ali Kashani said the company is open to engaging with concerned Chicagoans and responds to every email.

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