DEPLOYDatabase

Deployment

Pepper at Montreal

SoftBank Robotics' Pepper is a semi-humanoid social robot (from Aldebaran heritage) designed to read and respond to human emotion and engage people through conversation and a chest-mounted touchscreen, used in retail, hospitality, and research.

Pepper by SoftBank Robotics (Pepper) · Catalog entry · 1 source · not yet field-verified · Humanoids

Track Pepper at Montreal

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Pepper robots deployed at Montreal-Trudeau International Airport to greet travelers and offer menus and recommendations.

Key facts

Operator
SoftBank Robotics

Exposure

Customer segment
manufacturing
Scale tier
undisclosed

Each exposure value carries its own basis marker. Aggregators report a number; this surface preserves the source class so verification depth travels with the value.

Safety record

1 incident on record (1 moderate). Most recent: Jun 2021.

moderate
1

Most recent: Jun 2021

Only active incidents are counted. Retracted incidents are excluded from this summary but remain reachable at their canonical URLs.

Incidents on record (1)

Direct incidents recorded against this deployment. Retracted incidents are excluded here but remain reachable at their canonical URLs.

Trust tier
Catalog entry · 1 source · not yet field-verifiedhow tiers work →
Last updated
2026-08-21
Model
Pepper
Company
SoftBank Robotics (Pepper)
Location
Canada/Montreal
Operator
SoftBank Robotics (Pepper)
Status
ended
Scale at site
undisclosed
Site environment
mixed
Location precision
verified coordinates
First seen
2017-01-01
ID
0b33af4a-1049-4a46-aaf5-072e0fd437d3

Timeline

  1. Jan 2017
    First recorded
    Pepper first documented operating at Montreal.
  2. Aug 2026
    Current status: ended, reviewed
    Latest recorded state. New status transitions append here as the deployment-status recorder produces them.

On the deployment map

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Pepper operates in Montreal. Explore the full verified map:

Sources (1)

  1. https://en.wikipedia.org/wiki/Pepper_(robot) · 2025-06-02T00:00:00.000Z
Methodology: Verified · 1 source (no primary) · last reviewed 2026-08-21

Verification posture

Verified

Low confidence

Review state

Stable

Last reviewed 2026-08-21

Maturity + lifecycle

Maturity stage: production

Lifecycle: active

Architectural position

Cohort: humanoid

Sources by quality tier

1
knowledge-base
Knowledge base

The framework is documented at /methodology. Corrections at /corrections. Reviewer: DEPLOY editorial team.

Methodology surface for Pepper at Montreal.

Common questions

What is the Pepper deployment at Montreal?
Pepper, built by SoftBank Robotics (Pepper), is recorded as a deployment at Montreal on the DEPLOY registry. SoftBank Robotics (Pepper) operates the deployment directly.
Who operates Pepper at Montreal?
SoftBank Robotics (Pepper), the manufacturer of Pepper, operates this deployment directly. This is a maker-deploys-its-own-product arrangement rather than a customer pilot.
When did the Pepper deployment at Montreal go live?
The deployment is recorded as starting January 1, 2017 on the DEPLOY registry. Earlier activity may exist but is not yet sourced.
Is the Pepper deployment at Montreal still active?
As of the most recent verification on the DEPLOY registry, this deployment is no longer operating at this location.
Have there been incidents at the Pepper deployment at Montreal?
1 active incident affecting this deployment is on the DEPLOY registry. Each is a sourced, append-only record; retracted incidents are suppressed from this view.
Is Pepper at Montreal safe?
Pepper at Montreal has 1 active incident on record in the DEPLOY registry. 1 incident on record (1 moderate). Most recent: Jun 2021. Retracted incidents are excluded from this count.

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Machine-readable surfaces