DEPLOYDatabase

Deployment

Pepper at Tokyo

SoftBank Robotics' Pepper is a semi-humanoid social robot (from Aldebaran heritage) designed to read and respond to human emotion and engage people through conversation and a chest-mounted touchscreen, used in retail, hospitality, and research.

Pepper by SoftBank Robotics (Pepper) · Catalog entry · 1 source · not yet field-verified · Humanoids

Track Pepper at Tokyo

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Pepper robots deployed in SoftBank Mobile phone stores across Japan starting June 2014. Also deployed at Pepper PARLOR cafe (December 2019) and Hamazushi restaurants nationwide.

Key facts

Operator
SoftBank Robotics

Exposure

Customer segment
retail
Scale tier
mass 100 999

Each exposure value carries its own basis marker. Aggregators report a number; this surface preserves the source class so verification depth travels with the value.

Safety record

No incidents on record for Pepper at Tokyo.

Only active incidents are counted. Retracted incidents are excluded from this summary but remain reachable at their canonical URLs.

Trust tier
Catalog entry · 1 source · not yet field-verifiedhow tiers work →
Last updated
2026-08-21
Model
Pepper
Company
SoftBank Robotics (Pepper)
Location
Japan/Tokyo
Operator
SoftBank Robotics (Pepper)
Status
ended
Scale at site
100+ units
Site environment
mixed
Location precision
verified coordinates
First seen
2014-06-06
ID
9943dead-5a4f-4902-89a0-fa663f5781a2

Timeline

  1. Jun 2014
    First recorded
    Pepper first documented operating at Tokyo.
  2. Aug 2026
    Current status: ended, reviewed
    Latest recorded state. New status transitions append here as the deployment-status recorder produces them.

On the deployment map

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Pepper operates in Tokyo. Explore the full verified map:

Sources (1)

  1. https://en.wikipedia.org/wiki/Pepper_(robot) · 2025-06-02T00:00:00.000Z
Methodology: Verified · 1 source (no primary) · last reviewed 2026-08-21

Verification posture

Verified

Low confidence

Review state

Stable

Last reviewed 2026-08-21

Maturity + lifecycle

Maturity stage: production

Lifecycle: active

Architectural position

Cohort: humanoid

Sources by quality tier

1
knowledge-base
Knowledge base

The framework is documented at /methodology. Corrections at /corrections. Reviewer: DEPLOY editorial team.

Methodology surface for Pepper at Tokyo.

Common questions

What is the Pepper deployment at Tokyo?
Pepper, built by SoftBank Robotics (Pepper), is recorded as a deployment at Tokyo on the DEPLOY registry. SoftBank Robotics (Pepper) operates the deployment directly.
Who operates Pepper at Tokyo?
SoftBank Robotics (Pepper), the manufacturer of Pepper, operates this deployment directly. This is a maker-deploys-its-own-product arrangement rather than a customer pilot.
When did the Pepper deployment at Tokyo go live?
The deployment is recorded as starting June 6, 2014 on the DEPLOY registry. Earlier activity may exist but is not yet sourced.
Is the Pepper deployment at Tokyo still active?
As of the most recent verification on the DEPLOY registry, this deployment is no longer operating at this location.
Have there been incidents at the Pepper deployment at Tokyo?
No active incidents affecting this deployment are recorded on the DEPLOY registry. Absence of recorded incidents is not a guarantee no incident occurred; DEPLOY records only sourced incidents and suppresses retracted ones.

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